SOCRATES Online Tech Help Support
Please fill in the form and submit if none of the "fixes" below work for you.

Lost password or can't log in to Genius.  Go to Genius.socratesonline.org > enter username (your email address you provided when creating a Genius account) > click on  "forgot your login or password"

Course website doesn't open or pages don't appear:  Update Browser:  Please use updated Firefox if possible.  

Multimedia links don't work:  Do you have the most current QuickTime plugins?  If you are trying to get a video or audio to play, please make sure you visit this link and try to troubleshoot  http://secmoodle.district287.org/course/view.php?id=346 

If none of these common fixes work, please complete the tech help form below.

Once submitted, there will be a response within 24 hours.  Thank you for notifying us of this issue.


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Last Name *
First Name *
Email Address *
This is the address we will send information.
What SOCRATES online course were you participating in when this issue occurred?
What is your question or issue? *
Please describe the nature of your problem here.  Don't forget to fill out the rest of this form if you are looking for tech support
Which browser are you using? *
FireFox, Chrome, Internet Explorer, Safari, etc
Which version of your browser do you have?
In most browsers this can be found in the settings or by finding the "About" section
Please provide a link to the resource or course you are having trouble with. *
Copy the website address from your browser address bar and paste below
What things have you done to try to fix the problem? *
Who does this problem impact? *
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Indicate the tech help need level? *
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