Help with cancellations If your train has been cancelled, you can exchange your ticket for another train or request a refund. If you are requesting a refund almost all of our tickets can be refunded directly through our website: • If you purchased your tickets directly with Eurostar, to speed up your refund, please click here https://managebooking.eurostar.com/uk-en to access your booking and select the ‘Refund Journey’ option if it is available. If the refund option is not available all you have to do is fill in the form below and our team will process it for you as quickly as possible. • If you purchased your tickets elsewhere, please contact your point of sale to make further enquiries.

Please note: you’ll receive a refund for the value of your ticket(s), but not for any booking or exchange fees. If you would like to make an exchange to your booking, you can do this via the Manage a booking section of Eurostar.com. If exchanges are available via this form you will see the exchange option below. Please note: you don’t need to complete this form if a member of our team has already changed your ticket. If you request an exchange but we cannot find availability for the time requested, please be aware that we will change your ticket for the next available train, which may be the next day.