Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Report

Innovations in Lending Services

Apr 11, 2024

For sure, the interest-rate climate, deposit health, regulatory changes and other market dynamics influence lending. But it’s the enterprise strategies for unlocking smarter processes, finding consumers where they transact, and safely speeding up access to financing that populate the April...
Consumer Banking

Article

Mitigating ‘instant’ fraud in instant payments

Apr 2, 2024

By Calin Sandru
Real-time scoring and cross-channel coverage: Fraud in instant payments is a modern problem that requires a modern solution.
Fraud Prevention

Article

Holistic authentication is a critical deterrent to banking and payments fraud

Apr 1, 2024

By Frank Moreno
Fighting fraud in channel-specific authentication tools results in inconsistent user experiences and vulnerable gaps that fraudsters exploit.
Fraud Prevention
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Topics

Formats

Article

Enforcement numbers are telling: BaaS crackdown picked up in early 2024

Apr 18, 2024

By Rachel Koning Beals
Fintech partner banks are likely to see increased scrutiny, but growth may not slow.
Compliance, Regulation & Risk

Article

More science than art: A 3-part formula for greater banking CX

Apr 17, 2024

By David Ritter
Banks need a solid strategy to improve their customer experience to grow deposits.
Consumer Banking

Job Aid

Tracking and Communicating Training Program Status

Apr 16, 2024

In this article, BAI highlights the solutions provided in the BAI Learning Manager that help organizations create and manage compliance training programs that meet regulatory expectations....
Compliance, Regulation & Risk

Job Aid

Regulators Care About More Than Course Completions

Apr 16, 2024

In this article, BAI addresses how learning management software can help organizations create training programs that meet regulatory expectations and help foster a culture of compliance....
Compliance, Regulation & Risk

Job Aid

Setting and Monitoring Policy and Procedure Success Metrics

Apr 16, 2024

In this article, BAI highlights key metrics organizations should benchmark to measure effectiveness throughout a policy and procedure’s lifecycle....
Compliance, Regulation & Risk

Job Aid

Setting Training Metrics to Monitor Program Success

Apr 16, 2024

In this article, BAI highlights key metrics businesses should be benchmarking to measure the effectiveness of their compliance training courses throughout their lifecycle....
Compliance, Regulation & Risk

Article

Multigenerational households want more personalized banking options

Apr 16, 2024

By Bentzium (Bentzi) Aviv
Multigenerational families have unique financial services needs. Transparency and insight emerged as a critical pain point, Amdocs finds.
Consumer Banking

Webinar

Customer acquisition: Leveraging data to attract and retain customers

Upcoming: May 8, 2024

Holly Hughes, BAI CMO, will share BAI’s latest survey results and host a conversation with Chris Phelan, Director, Sales Strategy & Analytics at Vericast, on actions to take to attract and retain customers while building lasting loyalty....
Marketing & Sales

Article

AI is impacting the work of dealmakers and financial professionals. Here’s how.

Apr 15, 2024

By Mark Williams
For one, due diligence is already being transformed by artificial intelligence.
Technology

Article

Here’s what’s next in the vital (and complex) relationship between banks and fintech in this economy

Apr 12, 2024

By Rick Kuci
Tougher regs and economic noise – including an election, fluctuating interest rates and wage inflation – mean that smart fintech-bank partnerships are more crucial than ever.
Technology

Article

To prepare for gen AI tomorrow, financial institutions should prioritize data organization today

Apr 11, 2024

By Mark Leher
First ask, how does your organization manage architecture and access for both structured and unstructured data?
Technology

Article

Banks must speed up fraud interdiction to keep pace with real-time payments

Apr 10, 2024

By Brian Keefe
A Q&A with Brian Keefe of NICE Actimize.
Fraud Prevention

Article

Unmasking work friction: Hidden hurdles cost banks millions

Apr 9, 2024

By Christophe Martel
Ask employees where they experience the most friction daily and triage the costliest pain points.
Technology

Article

3 strategies – starting with fast onboarding – to help banks boost deposits

Apr 8, 2024

By Har Rai Khalsa, Mark Leher
Customer attraction should not come at the expense of deepening existing relationships via highly engaged digital offerings.
Consumer Banking

Article

‘The Great Deposit Refinance’: Revolutionizing depositor engagement in banking

Apr 5, 2024

By James White
Sit out the rate war and instead use personalized communications that put the focus on a depositor’s overall financial health.
Consumer Banking

Webinar

State of U.S. Deposits

Upcoming: Jun 12, 2024

In this presentation, informed by BAI's latest consumer and small business weekly deposit data and our team of industry analysts, we will address the latest trends in deposits and what we expect to unfold this year and into 2025....
Business Banking / Consumer Banking

Article

No bank is an island: 4 ways technology partners help deliver primary relationship status

Apr 4, 2024

By Rita Hubner
To smartly grow business-customer revenue, look for a fintech vendor that offers more than a single area of expertise.
Business Banking

Article

Transforming contact centers with AI: 4 essential use cases

Apr 3, 2024

By Rahul Kumar
Bank survey respondents anticipating spending more on CX technology will give priority to AI.
Technology

Job Aid

Regulators Care About More Than Just Policy Acknowledgements

Apr 3, 2024

An increasing amount of regulations are being passed which is requiring financial services organizations to rapidly create and update policies and procedures. Businesses try to ensure that their policies and procedures are acknowledged in a timely manner, but regulators care...
Compliance, Regulation & Risk

Job Aid

Tracking and Communicating Policy and Procedure Status

Apr 3, 2024

Today, many organizations track the success of their policy management program based on the number of on-time acknowledgements they receive. While this is important, regulators want organizations to track more than acknowledgements to be successful—they also want to see that...
Compliance, Regulation & Risk

Webinar

AI in the call center: How responsible AI impacts your employees and customers

Upcoming: Apr 24, 2024

Join us for this complimentary webinar to hear a discussion on how Service 1st Federal Credit Union modernized their call centers with AI....
Customer Experience / Technology