宜必思尚品北京首都机场酒店 1 星

Stayed at the hotel while transiting at the new Beijing International airport. Called hotel for their shuttle pickup location but non of the staff did not speak English. The information counter at the airport was extremely helpful, they called the hotel and directed me to a waiting spot close to another info counter near the parking area. The info counter agent kept in contact with the shuttle driver who turned up after 50 mins. The 20 min shuttle ride during the peak traffic hours was not less than a rollercoaster experience. The driver’s abilities with a smart phone in one hand and cigarette in his other were not less than a Formula One driver. Reached the hotel tried to explain the staff if any room upgrade was possible being an Accor Platinum member but language was the biggest barrier. Got a room on the ground floor. Bad smell with extremely dirty carpet in the room corridor. The room had decent decor with bad house keeping but importantly the bed was comfortable with clean linen. No English TV channel. Left hotel early in the morning so cannot comment on the complimentary breakfast. This time was a better driver with a bigger shuttle.

The hotel in itself is a pleasant surprise, well worth the price. The room was well designed and surprisingly modern. It had underfloor heating and was very warm, unlike some other places more expensive where I've stayed in Beijing. Bed was very comfortable. The con side was that sound isolation was poor, and being an airport hotel, there were people coming and going different times. Some people are not as mindful as others of fellow travellers who might want to sleep. The staff were not very welcoming, but in my experience, that is the case everywhere in Beijing. But then the shuttle. What a mission to find the shuttle! I ended up standing and waiting for 50 minutes in the freezing cold parking hall of the airport waiting for the shuttle because of the wrong / unclear / contradicting instructions I was given by the hotel staff. I had three different people to call the hotel (thanks to all those helpful people at the airport!) to find out where the shuttle was, Chinese people talking to Chinese staff in Chinese, and yet only the third one finally figured out how to find the shuttle. If it wasn't for the bad shuttle experience I would have given them 4 or 5 as a rating.

Very nicely appointed, clean room with extremely comfortable beds. The hotel was a 10 minute cab ride from the airport, and was an excellent value. We checked in at 2:30am without a problem, and left early the next morning with a fast, easy check out. Highly recommended.

Too bad I cannot give -5 for this place. Where do I begin?.. The service, the shuttle, the condition, everything was pretty bad. For hotel that positions itself as an "Airport hotel" I would expect a little bit more "Any language other than Chinese" speaking personnel. First of all the shuttle: Nowhere near to be found, airport info booth never heard of this hotel and dont know where to point to their shuttle. When when you call on your own to the hotel and start speaking English - they just hang up on you. Not once. Twice. If you manage to find the shuttle, the drivers not even remotely pretending to look like they know what customer service is. A mother with two children and a baggage - they didn't offer any help even if you pay them. You get into hotel and the smell of some chemicals is the smell is nauseous. When asked what's going on and if we can get a different room the answer is that they are fighting pests problem and all rooms are treated with the solution so there are no "good" rooms and it is so late in the night you cannot go to a different hotel. Suddenly you realize why all the rooms you passed by are with open doors and open windows. And it is in upper 90sF (30C) outside, so opening a window is killing the air condition, but if you don't open it will kill you along with pests. So yeah. Never again will I stay at this forsaken place.

A nice hotel near the airport, extremely convenient if you have a considerable layover time for next connecting flight. They have shuttle bus to pick up and drop at the airport. The rooms are nice, large, mordern and colorful. Lots of shops around for food. They do have a breakfast place. However if you want to visit Beijing downtown the hotel is bit far away from downtown. The price is relatively cheap. The hotel staff have limited English speaking ability