With the wave of news coming out yesterday about the all-new Disney Park Pass theme park reservation system, Disney also answered a question that we have had posed to us a lot over the past few weeks: “what if I just want to cancel my Annual Pass?”
With Disney only allowing Annual Passholders to hold 3 Disney Park Pass reservations at a time, many have seen the perceived value of their Annual Pass tank with each announcement Disney has made during the theme park closures. In a recent update to their website, Disney acknowledges as much, and is offering Annual Passholders the rare option to cancel their passes completely. Here is the latest from Disney:
As the Walt Disney World theme parks prepare to reopen, we see a lot of Passholder enthusiasm to get back to the magic. We are eager to see our cherished Passholders too. We also recognize that Park reservations will change the way that many of our Passholders prefer to enjoy their pass. With that in mind, we are offering these alternative options to manage your pass.
If you are an Annual Passholder that has paid in full, your options include:
– You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
– Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.
If you are an Annual Passholder on the monthly payment plan, your options include:
– You will receive an additional one month extension to your pass (unless you choose the alternative option below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020. Please note that monthly payments are scheduled to resume with park opening on July 11, 2020.
– Alternatively, and in lieu of the additional month extension, Passholders on the monthly payment plan may choose to cancel their annual pass and waive their monthly payments due after August 11, 2020. Any payments made between July 11, 2020 and August 11, 2020 will be retroactively refunded for those that select this option and all future payments would be stopped.
We will send information in early July with details on how to take action on these options.
As you can see, each payment option has either an extension option or a cancellation option. Even though the terms of the Annual Pass contract say that you can’t cancel your pass, we’re happy to see Disney acknowledge that many Annual Passholders simply won’t find the same value in their Annual Pass as they did when they first purchased it.
As always, keep checking back with us here at BlogMickey.com for the latest Disney Parks news and photos. We’ll continue to bring you news and photos, where possible, through the Disney Parks closure due to Coronavirus (COVID-19) and will resume our normal coverage once the parks reopen to guests on July 11th!
Do you know if this is for Disneyland as well?
What about 5 day military tickets. Never used.
Prior to everything being shut down we had purchased 5 day park hopper passes. We had to cancel and cancel our resort reservations. Now we can’t reschedule our trip because we can’t make reservations for five days and we aren’t going all the way to Florida unless we know we can use our tickets. How can I get a refund for our 5 day park hopper passes?
What about the 4 day Florida Day resident passes that were purchased right before the coronavirus shut down. The rules say that they must be used by June 30, 2020. Will we get a refund?
They have been extended until the end of September: https://blogmickey.com/2020/05/florida-resident-discover-disney-tickets-extended-through-september-30th/
I need Paris to do the same, I’ve not even used my new passes this year and they are refusing to refund
A one month extension is terrible considering how long we have been unable to go to Disneyland! My renewal date was the middle of Feb. and I paid it in full when I renewed!
We just read that they are extending our salite to military passes until Sept 2021.
Another option Disney should have considered and offered to annual pass holders is to receive a pro-rated refund from their current annual pass down to a flex pass, since this is ultimately how one would gain access. This would still allow annual pass holders to enjoy the parks.
Disney has made it clear that no new passes or renewals will be issued for the present, and possibly into 2021, therefore helping with crowd control.
I pain in full for the annual passes for myself and a friend. I expect to get a full refund not a partial refund. It is not worth the hassle and with all parks under construction, no parades, light shows, shows and many more options not being available it is not worth it to go to the parks and the limited ability to use the tickets and having to have a reservation to go to the parks it not what I signed up for. I am also a DVC member and I am not happy
I paid in full for the annual passes for myself and a friend. I expect to get a full refund not a partial refund. It is not worth the hassle and with all parks under construction, no parades, light shows, shows and many more options not being available it is not worth it to go to the parks and the limited ability to use the tickets and having to have a reservation to go to the parks it not what I signed up for. I am also a DVC member and I am not happy. I have tried for hours to get through unsuccessfully to speak to an agent. I believe that Disney should have anticipated the high call volume and put more agents available to take the calls.
Does partial refund mean from 03/16/2020 when they closed until the end of your pass? Or does it mean partial refund based on some other amount of time? For example: If I paid January 1, 2020 for a premium annual pass that would expire on December 31, 2020 and was unable to use it effective March 16th do I get a refund based on the dates of March 16 – December 31 (if I cancel) or is there something else behind the word, “partial” refund?
Depending on what “Partial refund” is will determine if I will by another pass in the future once virus is over, of course Disney will admit day paying customers first and only allow minimal pass holder access, not fair but is probably their best business decision, they hope that pass holders will stay with them, I think most will look for a refund because of the limitation of access being a pass holder.
Disney didn’t want to talk about cancelling my annual passes. I explained that I was a psychiatric nurse working in a state prison and I don’t have the ability to plan in advance when I may be able to access the park’s let alone make a “reservation” to attend. Thier only solution is to make a reservation in advance and hope that they don’t reach capacity Or I will be turned away at the gate. The lines are hours long under normal conditions ….. And now they’re gonna add social distancing and limited park capacity? It’s not what I agreed to pay for!
I have to agree with some of the comments above. My wife and I have been annual passholders for quite a few years. We renewed in February 2020, but the parks closed in mid-March. Since we winter in the Kissimmee area, but off Disney property, our window for fast passes is only 30 days making it impossible for us to get fast passes for the more popular attractions. With the proposed changes, I can see on-property guests having advantages for park reservations and I believe our situation will be dreadful. I don’t perceive that our passes have nearly the value as at time of purchase. I would like to just obtain a refund and walk away from Disney. So disappointed!
The line that says “We will send information in early July with details on how to take action on these options.” Have you seen any additional information yet? I have not seen or received anything letting me know how to go about canceling my annual passes and wanted to know if I am able to do so yet before I try to call them.
Has anyone been able to do that yet? I called and waited 4 hours on hold to be told they are not doing this yet! 😳
Any more info on canceling the month to month Anual passes? I called saturday and after 1 hour on hold they told me I could not cancel.
On hold for 2 hours today…got through and they are only cancelling our APs from Aug 12 till the end of our renew date in mar. We literally renewed 4 days before the closure. They stated we should have called when they were closed and asked for a refund then…we didn’t know the parks weren’t going to open till today!! So annoyed and angry…we’ve never had any complaint before like this!! Not feeling magical!
I am right there with you , not the same park
What if by accident I deleated the email with the link to cancel my disney pass
I’ve been on the phone numerous times sent emails was told I would receive an email with a link to cancel WELL NO EMAIL, Disney has lost so much $$$ and are dragging there feet because they don’t want lose more, HONOR YOUR COMMITMENT AS STATED AS YOU STATED ABOVE.
Trying to cancel my pass for four hours! I have been bounced around no one knows what they are doing! I am at the point to NEVER return or spend any money at Disney.
Good luck getting through their phone lines and on line chat. Don’t bother sending them an email, it’s a “wrote” response. I am on hold for the 3rd time today the wait times are unacceptable. I know times are challenging, but if you are offering to cancel annual passes by August 11 or you are out of luck, that’s no way to do business. Bye Disney, thanks for taking my money. After 35 years, I am done with you.
After 3 hours on hold, i was determined to talk to someone, when I finally reached a real person I was told he couldn’t process the cancellation and would send my request to “IT” and that if i did not get a cancellation email before August 3rd I should call back. Yesterday I spent 40 minutes waiting for “live chat” then the customer rep., after asking for all my information, told me I would have to call the passholder number.
Pretty much wasting my time, extremely frustrated
Waited 3 hours to be told I would be emailed by the end of last week how to cancel my pass. Still don’t have an email…was charged July’s payment. Anyone get their email just yet. And is there truth to the idea that we won’t be able to purchase new passes during 2020? I just want to get through the hot months here…my 3 year old gets way over heated in his mask for the 5 minute walk to the store
I asked for a refund at beginning of pandemic as I purchased a week before shut down and was told they weren’t allowing cancelling. I am just wondering what thoughts are if we do cancel now will Disney still offer an annual pass next year?
280 minutes, 159 minutes, 220 minutes….these are the wait times for the last three calls I made to the passholder hotline. Really? About to just take a loss and walk away with a sour memory.
Very disappointed in Disney.
I paíd in full and know I would like to know how much is my partial refund?
The customer service is no help at all. It makes no sense they cannot provide you any information regarding the cancellation to be able to understand what is the best option for you. Disney is crap now.
I lucked out today and was able to get through using a number provided by a resort cast member. I waited a total of 10-15 minutes and the agent was awesome!
Just wanted to share the number, but I’m sure many of you already have it…(888) 701-4100
This is just so disappointing, Disney what has gone wrong with your customer service ! We live in the UK and have annual passes which we’ve not been able to use since March 16th 2020, we can’t get into the USA!
You should be giving a full refund from when you closed, you will be losing so many devoted fans.
We have been in excess of 25 visits and are very upset. I can’t get through on the phone, I’ve not received an email.
Can you help me please ?
Epcot sucks – went today and 1/2 of the places were closed – some that were open were grab and go in the pouring rain – it was awful and have been hon hold for over an hour to cancel my annual pass. It should not be this hard not to mention the whole mask thing is totally nuts in the rain, wearing glasses had to pull down so my glasses did not fog up and could see and the cast members/employees would not even talk to me – really – I will not be going back anytime soon,
We are so disappointed with Disney! They have totally dropped the ball with Annual Passholders. We have the Platinum WITHOUT blocked dates, yet we can’t get more than three reservations at a time (good luck with Hollywood Studios). Because of work we constantly go spontaneously and now we cannot. With this absurd reservation system, without the entertainment, the food we are used to, no park hopper, etc. we opted out! We did try to get a reservation in before the cancellation of the 12 of August: IMPOSSIBLE! We called about that and they said we had to make a reservation at a hotel to get in! The nerve! And if you look at the reservation system, there is nothing available for annual passholders, but there is for those buying new tickets and those with a Disney Resort reservation. They could care less about Annual Passholders. This leaves a bad taste about spending on an annual pass for 4 in the near future. Universal here we come!
Also very disappointed in Disney. I understand limiting the number of guest, but it is so frustrating to look at the availability calendar and see NO parks available for two weeks for passholders, but all parks available for theme park ticket guest. I may not pay the daily admission price, but I did pay a large amount for my annual pass and always spend too much on drinks, food and merchandise. I feel Disney does not appreciate their loyal passholders and believe they will lose many of them.
I’m in my second hour on hold. Oddly this is an improvement as before this call, all circuits were full and I couldn’t even get a connection. Now I need to decide whether to hang up and go to work, or continue to wait and listen to snippits of disney music as they promote their Greatest Hits album. We have had platinum annual passes for years. Don’t think I’ll risk another one. It seems unlikely I’ll be able to speak to someone about cancelling before tomorrow’s deadline.
Update. I reached a helpful individual at the last second and they were able to help me cancel my passes and also troubleshoot why I didn’t receive an email in the first place (bad email address). The wait time sucked (1hour 40 minutes) but no problems with cancellation once I got someone on the phone.