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If you choose to continue to this link, you may do so at your own risk by clicking here: https://bugzilla.mozilla.org/enter_bug.cgi?assigned_to=nobody@mozilla.org&bug_file_loc=http://&bug_ignored=0&bug_severity=normal&bug_status=NEW&cc=guigs@mozilla.com&cc=jbuckley@mozilla.com&cf_blocking_fennec=---&cf_fx_iteration=---&cf_fx_points=---&cf_status_firefox58=---&cf_status_firefox59=---&cf_status_firefox60=---&cf_status_firefox_esr52=---&cf_tracking_firefox58=---&cf_tracking_firefox59=---&cf_tracking_firefox60=---&cf_tracking_firefox_esr52=---&cf_tracking_firefox_relnote=---&comment=%0D%0AUser: %0D%0ASupport Case link%0D%0A%0D%0A%0D%0AThe user has tried the following:%0D%0A*%0D%0A%0D%0AI verified with the user that their email is indeed working. %0D%0A%0D%0A%0D%0ACan we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification. &component=Server: Firefox Accounts&contenttypemethod=autodetect&contenttypeselection=text/plain&defined_groups=1&flag_type-37=X&flag_type-4=X&flag_type-5=X&flag_type-607=X&flag_type-708=X&flag_type-721=X&flag_type-737=X&flag_type-787=X&flag_type-800=X&flag_type-803=X&flag_type-846=X&flag_type-864=X&flag_type-914=X&flag_type-916=X&form_name=enter_bug&groups=mozilla-employee-confidential&maketemplate=Remember values as bookmarkable template&op_sys=Unspecified&priority=--&product=Cloud Services&rep_platform=Unspecified&short_desc=[SUMO User Issue] Specific email not receiving emails Investigation of <email address>&target_milestone=---&version=unspecified&status_whiteboard=[fxa-waffle-ignore]