Using Your Saint Leo University Outlook (Office365) Email

Frequently Asked Questions

1. How will I access my email on my PC / Mac after the migration?

2. How will I access my email using a web browser?

3. Will my email still work on my smartphone or tablet?

4. How do I reset my password?

5. Why is Outlook so slow on my PC? Why doesn't the list of messages in my Inbox on my PC match what I see on another device?

6. Where can I find training for Office 365, including training for Outlook 365?

7. What's new in the Outlook Web App (OWA)?

8. What if I am not receiving all of my messages?

9. What if I checked Junk Email and still don't see my message?

10. What is clutter and how do I turn it off?


1. How will I access my email on my PC / Mac after the migration?

Both Mac and PC clients will use their entire email address as their username (not just firstname.lastname).

All university employees have free access to download the Office365 suite of applications, which includes the Outlook email client application. Follow these instructions to download or reinstall Office365 software on your PC or Mac.

2. How will I access my email using a web browser?

To access your email using a web browser, go to https://mail.office365.com  

Remember to use your entire email address as the username.

Alternatively, you may also use https://mail.saintleo.edu in the interim.

3. Will my email still work on my smartphone or tablet?

Yes. You may need to access the settings of your mobile device and enter your full email address for your username, your portal password as your password, and make sure the server is set to: outlook.office365.com

Follow these instructions for setting up Office apps and email on your Android mobile device.

Follow these instructions for setting up Office apps and email on your iPhone or iPad device.

Follow these instructions for setting up Office apps and email on your Windows phone.

Follow these instructions for setting up Office apps and email on other mobile devices.

See these troubleshooting tips for Office apps and email on mobile devices.

4. How do I reset my password?

You will reset your password on the Saint Leo University Password Reset page.

5. Why is Outlook so slow on my PC? Why doesn't the list of messages in my Inbox on my PC match what I see on another device?

If you are running Outlook in cached mode, you may want to take it out of cached mode, which is recommended by Microsoft. 

To remove Outlook from cached mode, please see these instructions.

6. Where can I find training for Office 365, including training for Outlook 365?

Please click this link for Office 365 training: Training and Tutorials

7. What's new in the Outlook Office365 Mail?

There are slight differences in the format of the web app for Outlook / Office365 Mail. For information about the Outlook Web App, see: Welcome to Outlook.com

8. What if I am not receiving all of my messages?

Check your Junk Email.

If you find that valid messages are going to your Junk Email, you need to add the sender to your "Safe Senders" list so that similar, future messages will land in your Inbox.

To add to the Safe Senders list, right-click on the message, select "Junk," and then "Never Block Sender".

You may have to do this a few times before Outlook learns that messages from that sender are not Junk.

For more information about Junk Email filtering, please click here.

9. What if I checked Junk Email and still don't see my message?

Contact the University Technology Services Help Desk at 352-588-8888 if you have any problems or questions regarding missing email messages.

10. What is Clutter and how do I turn it off?

Clutter is a folder that is used for emails that you are most likely to ignore. You can read more about Clutter here. The Clutter function is being turned off by University Technology Services. Additionally, if you want to control whether or not Clutter is turned off for your account, log into your Office365 Mail, and follow these instructions


Need Help with Your Outlook / Office365 mail?

Contact the Help Desk at 352-588-8888 if you have any problems or questions regarding Outlook / Office365.