Students who have trouble logging into the my.saintleo.edu portal should contact the 24/7/365 Lions SHARE Technical Support by calling 1-866-928-2439.

Students who do not see a course in their list of classes in which they are enrolled should contact the 24/7/365 Lions SHARE Technical Support using the widget located on their Courses My Home page or by calling 1-866-928-2439.

You can submit a University Technology Services Helpdesk ticket (you will be prompted to enter your university username and password) if you cannot see your course offering listed in your My Courses widget on your My Home page, and it's less than 3 weeks prior to the start of the term.

Students who need technical support for Courses tools should contact the 24/7/365 Lions SHARE Technical Support using the widget located on their Courses My Home page or by calling 1-866-928-2439.

Under normal circumstances, new classes will become accessible in students' My Courses widget on their Courses My Home page 4 days prior to the start of the term.

Prior to that time, students should review the resources and information in the Getting Started widget.

At the https://my.saintleo.edu portal you will see a LionsSHARE link located under Online Services. Click Lions SHARE, then click Courses. You can also access Lions SHARE at https://lionsshare.saintleo.edu

Once inside Courses, you are on your My Home page, which contains your My Courses widget with a list of your course offerings. Notice that there may be dropdown menus available inside the My Courses widget that allow you to filter the list that you see.

Students who have trouble logging into the my.saintleo.edu portal should contact the 24/7/365 Lions SHARE Technical Support by calling 1-866-928-2439.

Students who do not see a course in their list of classes in which they are enrolled should contact the

24/7/365 Lions SHARE Technical Support using the widget located on their Courses My Home page or by calling 1-866-928-2439.

The following resources are made available to all students in a Getting Started widget in Courses on their My Home page.

Courses Student Orientation

Courses Instructional Videos

Refer to the Brightspace tutorial for Creating Your Profile.

1. From the navigation bar inside your course, click the Classlist tool.
2. Find your instructor in the list, and click on their name.
3. Enter your message. To add an attachment to your email, click Browse.
4. Click Send.

1. Navigate into your course.
2. Click on the Content tool in the navigation bar.
3. Click on the Table of Contents module on the left. This will display a list of all modules and topics within the course Content.
4. Look carefully for your electronic materials in that list, and then access them as directed by your instructor.

Refer to the Brightspace Content tool overview.

Refer to the Brightspace documentation for Printing a Content Topic.

Refer to the Brightspace documentation for Discussions.

Refer to the Brightspace documentation for Submitting Assignments.

After you click on the title of the Discussion Topic, look for the Filter By dropdown menu if you're in Reading View (look for the View dropdown menu if you're in Grid View), which allows you to control which threads that you see. Change the setting of this dropdown menu to adjust the threads that you're seeing.

If you still don't see any posts, perhaps the discussion is a "must post first" style discussion, where you must first Start a New Thread before you can see others' threads.

Or, there may be no other threads started in the discussion, and you should go ahead and Start a New Thread.

When in doubt, ask your instructor.

The Email tool in the Lions SHARE Courses environment works differently than the email tool in the previous learning management system (LearningStudio). 

In LearningStudio, each course had a separate Inbox, and all email sent within a particular course offering was contained strictly within that course offering. 

In Courses, there are no separate inboxes for distinct course offerings. Instead, ANY email sent from within one of your course offering's tools will be delivered to your Outlook (Office365) email Inbox. This works the same for both learners and instructors.

The only part of the email message that is handled by your Courses course offering is the initial sent message. The remainder of the conversation (replies, etc.) will be stored in Outlook (Office365). No replies can be found inside your course offering.

We recommend using the Classlist tool to send an email to someone in your course offering.

1. From the navigation bar inside your course, click the Classlist tool.
2. Find your instructor in the list, and click on their name.
3. Enter your message. To add an attachment to your email, click Browse.
4. Click Send.

You will use your Outlook (Office365) email to read replies and send your own replies. Contact Saint Leo University Technology Services at 352-588-8888 for help using your Outlook (Office365) email.

In most cases, you will receive a carbon copy (CC) of any message that you initially send from within your course offering, for example, from the Classlist tool. This CC message will be delivered to your Outlook (Office365) inbox.

If you don't receive a CC in Outlook (Office365) of your initial sent message from your course offering, the Courses Email tool stores a copy of each initial sent message. To access this log, do the following inside your course offering:

1. Click the Email link near the top right corner of your course offering
2. Click the Sent Mail button.

If you are receive a "Not Authorized" message whenever attempting to send an email from within your course, it is highly likely that you have one or more un-submitted / unfinished Quiz attempts in one or more of your courses. To check, do the following:

1. Within the Courses system, click on Alert notification icon at the top of the website, which displays a menu that instructs you that you must complete one or more Quizzes.
2. If the message is displayed, click on the Quiz name link to access the quiz.
   If the message is not displayed, contact the Lions SHARE Technical Support by using the information in the Tech Support widget on your Courses My Home page.
3. Submitting your Quiz attempt will allow you to access your email.

Refer to the Brightspace documentation for Taking a Quiz.

1. Inside your course, navigate to the Quizzes tool from the Activities menu.
2. Locate the quiz you would like to view.
3. Click on the action dropdown menu to the right of the quiz title.
4. Select Submissions from the dropdown menu.
5. By default, your attempts will be listed along with the score on each attempt.
6. Click on the specific attempt you would like to view.
7. The details of that attempt will display.

You can view your grades by navigating to either the Grades tool or the Class Progress tool within your course.

You can view your grades by navigating to either the Grades tool or the Class Progress tool within your course. If you cannot see your current average grade, your instructor has not released it to you. Contact your instructor and ask them to release your current grade.

Refer to the Brightspace documentation for Viewing Feedback for Quizzes, Assignments, and Discussions.

Quizzes

For the Quizzes tool submission feedback, refer to the Brightspace documentation for Viewing Past Quiz Submissions.

Assignments

For the Assignments tool submission feedback, refer to the Brightspace documentation for Confirming That a Submission was Made to an Assignments Folder, and the Brightspace documentaiton for Viewing Feedback in Assignments.

Discussions

For the Discussions tool feedback, refer to the Brightspace documentation for Seeing Feedback for a Discussion.

Whom do I contact with Chalk & Wire questions?

There are two points of contact at the university that coordinate Chalk & Wire for their subject areas. Refer to the contact for your subject area:

• School of Arts & Sciences: Amanda Forrester, Amanda.Forrester@saintleo.edu, 352-588-8602
• School of Business: Kevin Kearns, Kevin.Kearns@saintleo.edu, 352-588-7371
• School of Education & Social Services: Heather Johnson Heather.Johnson03@saintleo.edu, 352-588-7283

Additionally, you can contact the Chalk & Wire Support. Refer to the Chalk & Wire Support Documentation site where you'll find their contact information and extended documentation. Chalk & Wire support is available 8:00 AM ET to 8:00 PM ET Monday through Friday, and 9:00 AM ET to 9:00 PM ET Saturday & Sunday via phone at 1-866-949-6800 ext. 1 and via email at support@chalkandwire.com

Where is the documentation for Chalk & Wire?

You can access all of the Chalk & Wire support help pages and search for documentation for completing any action at http://userguide.chalkandwire.com

What should I do if I get an error after clicking a Chalk & Wire link inside my course?

If you get an error after clicking one of the External Learning Tool links inside your course Content, contact your instructor via the Classlist tool for assistance.

Why does the Chalk & Wire interface look strange? There are buttons not working correctly or missing.

The issue that you are experiencing may be related to your browser being out of date, your browser's cache having not been cleared recently or to browser add-ons/extensions disrupting the way that our site functions.

First, please verify that you are running the most recent version of your browser. If you are not, please install the newest version. If at this point you are still experiencing the same issue, move on to the next troubleshooting options below.

Please follow the instructions provided via the links below to clear your cache and disable add-ons/extensions. Once you have cleared your cache and disabled add-ons/extensions, quit and re-start your browser. If these troubleshooting solutions do not resolve the issue, please try using a different Internet browser (Microsoft Edge, Google Chrome, Mozilla Firefox).

Refer to these instructions for clearing your cache.

Refer to these instructions for disabling Add-Ons/Extensions (refer to the instructions for the specific browser you are using).

If, at this point, you are still experiencing the same issue, please refer to the Chalk & Wire support contacts listed above.

Open the file in your editor application on your device, and use the Save As command and change the filetype to another format.

You must remove the special character from the filename; the filename must contain only letters and numbers.

On your device, right-click on the file and select Rename, and remove the special characters.

You will need to compress the file.

Refer to these instructions for compressing an Adobe PDF file.

Refer to these instructions for compressing a Microsoft Word, Powerpoint, or Excel file.

Refer to these instructions for compressing a video file.

Log out and return to the Chalk & Wire assignment later to see if the file upload has completed.

If the issue persists, the issue is likely related to the size or format of your file and/or your Internet connection quality/bandwidth.

In order to upload your file, you will need to compress it to a more manageable size and format. Refer to the FAQ and answer above for instructions.

Once you have compressed your file, upload the new, compressed file to Chalk & Wire.

If you are unsuccessful at this point, the issue is likely related to your Internet connection quality/bandwidth. You should try the upload in a different physical location, using an alternate Internet connection.

If you have added your work to the portfolio page and the 'Submit' button is still disabled, this could indicate that the portfolio page to which you have added your work is not intended for submission, you have already reached the submission maximum set for this page, or your academic subject area's Chalk & Wire administrator has not yet attached the necessary assessment instrument to allow for submission to take place.

In order to sort this out, you will need to contact your instructor using the Classlist tool in your course, or refer to the academic subject area Chalk & Wire coordinators for assistance.

The issue that you are experiencing may be related to how you have entered the name of your Assessor. To confirm whether or not this is the problem, please try to enter your Assessor's name again, but this time, ONLY enter their LAST NAME.

If this does not resolve the issue, you will need to contact the Chalk & Wire coordinator for your academic subject area (see FAQ above) to request that they check this Assessor's account to make sure their account is active and in the appropriate department(s) so that you can submit your work.

In order to submit your work for assessment, you will need to first need to navigate to your course in the My Courses widget. Next, go the Content tool and click on the assignment that you wish to submit. If you are directed to an assignment in Chalk & Wire, you will then be able to upload/add your work and submit it to your instructor. Refer to the Chalk & Wire D2L (Courses) Quickstart Guide for Students, which will walk you through the process.

The issue that you are experiencing is likely related to the size or format of your video file and/or your Internet connection quality/bandwidth. In order to upload your video, you will need to compress it to a more manageable size and format. Refer to the Chalk & Wire video upload help page, which will wlak you through compression of your video file.

Once you have compressed your video, please try to upload the new video file to your portfolio. If you are unsuccessful at this point, the issue is likely related to your Internet connection quality/bandwidth. You should try the upload in a different physical location, using an alternate Internet connection.

Refer to the Chalk & Wire withdraw submission help page, which will walk you through the process of withdrawing your submission.

To access and view assessment results and feedback on your submitted work you will need to first need to log into your Lions SHARE Courses account and navigate to your course. Next, click on the assignment whose results you wish to review. Once you are taken to the assignment page in Chalk & Wire click on the date listed below the Submit button and choose the View Details option from the menu.

Alternatively, if you wish to review all of your assessment results and feedback on all submitted work in Chalk & Wire click on the main Menu on the left side of the screen in your Chalk & Wire account. Select the Work option, followed by My Results. Once on the My Results screen you can review all results or search for one specific assessment. To review the individual assessment instrument criterion scores and comments, or to download/print your results, click on the assessment and choose the View Details option from the menu.

Refer to the Chalk & Wire viewing result help page, which will walk you through the process.

What is Grammarly?

Saint Leo Students have free access to Grammarly, which is an online service that provides instant feedback on your writing and offers suggestions for developing sentence-level writing skills, preventing plagiarism, and reinforcing proper revision habits.

Simply upload a draft of your writing assignment, and you'll receive immediate feedback on hundreds of grammar concepts, in addition to proper source citation checks and suggestions.

How do I access Grammarly?

1. On your computer's browser, navigate to the Grammarly@edu sign-up page to get started.
2. To create an account, use your name, your Saint Leo University (@email.saintleo.edu) email address, and a password of your choosing.
3. Click the Sign Up button.
4. Find the email "ACTION REQUIRED: Confirm your email" in your university inbox or spam folder and click the Verify email link.
5. Once you confirm your email, start uploading your documents for checking in the online Grammarly editor at grammarly.com or right inside Microsoft® Word.

Also, you can install Grammarly’s free browser extension for Chrome, Safari, and Firefox, and Grammarly will help you write correctly on nearly every site on the web.

What should I do if I signed up for Grammarly.com instead of Grammarly.com/edu?

If you signed up at grammarly.com instead of Grammarly.com/edu, you need to log out, then log in at grammarly.com/edu. Right after that, a confirmation link will be sent to your school email. Find the email "ACTION REQUIRED: Confirm your email" in your inbox and click "Verify email." Alternatively, you'll need to delete your account by following the instructions to Delete Your Grammarly Account. After that, following the access instructions above.

I didn't receive the Grammarly validation email. What should I do?

If you did not receive the Grammarly@edu account validation email in your Saint Leo University email Inbox, refer to these instructions.

How do I get help with Grammarly?

Grammarly is a third-party product, so the Lions SHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with Grammarly. Instead, contact Grammarly technical support.

Refer to the Grammarly Tips & Tutorials page for tutorials and information about using the service.

How do I get help using Smarthinking?

Smarthinking is a third-party product, so the Lions SHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with Smarthinking. Instead, contact Smarthinking technical support.

Refer to the Smarthinking Student Resources & Support for information, a welcome video, a quick start guide, and tutorials for using the service.

1. Inside your course, navigate to the Assignments tool from the Activities menu.
2. To the right of the desired folder, click on the number link in the Submissions column.
3. The icon/link to the report will be listed to the right of your attached file. NOTE: If the report states “In-Progress” the originality report is still being generated by the system. A first submission usually generates an originality report in ten minutes or less. If you are resubmitting your work after editing it, the system will take 24 hours to generate a new report.
4. Click the report to view the complete report details

In a Turnitin Originality Report the text of your paper appears on the left.  Through its software, Turnitin identifies similarities between your writing and passages in documents on the Internet, in databases, and from previously submitted papers. Matches appear to the right of your paper.  Each color passage from your paper is matched to a source or sources that contain similar content.

Some faculty may choose to use the Grademark feature available TurnItIn.

1. Inside your course, navigate to the Assignments tool from the Activities menu.
2. To the right of the desired folder, click on the number link in the Submissions column.
3. The icon/link for the GradeMark report will be listed to the right of your attached file if your instructor has published their feedback on the Assignment. If there is not icon, the instructor has not Published their feedback, or the instructor has not used the GradeMark feature.
4. Click the icon to view the complete report details

The GradeMark report shows a returned marked up document.  Please select the comments on your returned paper to read the feedback as this will help you to improve your performance.  Comments from a professor (default) are blue. The purple comments are automatic feedback that Turnitin has judged as potential issues (i.e. format, spacing, heading, spelling, grammar, punctuation, etc.).  Please note the professor is not going to continue to repeat the same comments for repetitive issues like Turnitin does. So as you read feedback from the professor extend these thoughts throughout their paper (understand similar expectations are used in your other classes so transfer and build your knowledge and skill for improvement using feedback, a vital quality and continuous improvement concept). 

For more information view the short video, "Student Training: Viewing Originality Reports".

Check every passage appearing in color print to see that you summarized, quoted, or paraphrased correctly, giving proper citation both in text and on your Works Cited or References page. The percentages cannot be used to determine whether material needs to be cited. The percentages/colors reflect similarity in wording that needs to be reviewed.

Check the pattern of your content. Did you “chunk” or “string” information together rather than integrate it with your own thought/comment?

• Avoiding Plagiarism (http://www.library.arizona.edu/help/tutorials/plagiarism/)
• Citing Information and Avoiding Plagiarism (http://caspian.switchinc.org/~tutorials/mod6/index.html)
• Paraphrasing versus Patchworking (http://www.lib.sfu.ca/researchhelp/tutorials/interactive/plagiarism/tutorial/paraphrasingversuspatchwriting.htm)
• Plagiarism Court: You be the Judge (http://www.fairfield.edu/library/researchassistance/avoidplagiarism/)
• Plagiarism 101: How to Write Term Papers without Being Sucked into the Black Hole (http://library.albany.edu/usered/plagiarism/index.html)
• Welcome to the Plagiarism Tool (http://www.lib.usm.edu/legacy/plag/plagiarismtutorial.php)