Shorten your time-to-resolution across customer interactions
- Use branded short links with custom domains for SMS support conversations and build trust while resolving inquiries effectively.
- Give customers the gift of self-service by printing QR Codes on instructions or signage and offer tutorials or FAQs with each scan.
- Easily add short links to your chatbot workflows and help customers navigate complex, multistep processes—without having to lift a finger.
- Uncover common pain points or issues customers experience across channels thanks to trackable short links and QR Codes.
Set the bar for customer service with next-level convenience
- Process payments and orders via SMS or chat conversations using secure branded short links for reliable, hassle-free transactions.
- Let customers explore more of your offerings by printing QR Codes directly on order confirmation receipts sent out with each product shipment.
- Make it easy for customers to book an appointment, update an order, or request live agent support with deep mobile links sent directly to their phones.
Boost happiness and satisfaction with quality connections
- Collect and analyze feedback through automated short links that go out at the end of every chatbot or live support conversation.
- Drive growth and retention with personalized referral links that incentivize customers to share your brand with friends and family.
- Turn negative customer experiences into positive ones by offering discounts and special incentives through customizable QR Codes.
Empower every customer with the Bitly Connections Platform
- Improve customer engagement with personalized communications all from one simple dashboard.
- Equip your team of agents to create branded short links, QR Codes, and landing pages in seconds.
- Tap into the power of the tools you already know and love with Bitly’s 800+ integrations.
Create meaningful, measurable experiences with the Bitly Connections Platform
URL Shortener
Connect and ignite action with every link.
- Turn your links into powerful brand assets with simple customization.
- Aggregate, manage and track all of your links from a single, centralized location.
- Capture data with every click so you can make smarter decisions.
QR Codes
Create custom QR Codes in seconds.
- Customize QR Codes with your logo, brand colors and more to grab attention.
- Analyze detailed scan data so you know which QR Codes are working.
- Manage QR Codes and links in a single shared dashboard.
Link-in-bio
Get your links working 10x harder.
- Drive more views, sales, subscribers and leads with custom mini landing pages.
- Build personalized connection experiences without any coding.
- Aggregate, manage and track all your links from one centralized location.