Whom can I talk to if I need help with my course?

Please contact the 24/7/365 Lions SHARE Technical Support at 1-866-928-2439 or via Chat or Email by using the Tech Support widget in the right column of your Courses My Home page.

Whom can a student contact for help?

Students who do not see a course in their list of classes in which they are enrolled should contact the 24/7/365 Lions SHARE Technical Support using the Tech Support widget located on their Courses My Home page or by calling 1-866-928-2439.

Whom do I contact with problems with publisher systems/materials?

If you experience problems with publisher systems or materials, such as Pearson MyLabs, Cengage, etc., please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

Whom can I talk to if I have a question about information security?

Email your information security question to infosec@saintleo.edu or call 352-588-8888, press option 4, and ask to speak with Information Security.

What are the minimum technical requirements for the Lions SHARE Courses system?

Refer to the Brightspace documentation for Browser support.

You may wish to use the automated System Check.

How can I find out about updates, bug fixes, and known issues in our system?

To find out all of the details about updates, bug fixes, and known issues for previous, current and future releases to the Courses system, refer to the Brightspace Release Notes for Continuous Delivery Releases.

What is Continuous Delivery? Instead of large, disruptive bi-annual upgrades, the university's Courses system (powered by Brightspace D2L) uses an update process called Continuous Delivery. The Continuous Delivery model will allow Brightspace to deliver updated technology to clients, enabling rapid, incremental delivery of high quality, valuable new functionality to users. This frictionless model also makes it possible to increase collaboration with clients and to adapt software in line with user feedback and needs, resulting in incremental and easily integrated changes. The Continuous Delivery model replaces the system of "Big Bang releases" (large updates released once or twice a year) with regular monthly updates allowing for incremental and easily integrated changes. For more information about Continuous Delivery, refer to the Brightspace documentation for Continuous Delivery.

I have a suggestion for improving the Courses system. What can I do?

If you have ideas for changing the Courses system, the Brightspace company (owner of the D2L product) hosts a Product Ideas Exchange website, where you can both submit new ideas for product changes and vote on existing ideas. The product developers use this site to determine which changes are important to end users, like yourself.

Go to https://community.brightspace.com and click on the Product Ideas Exchange link. You’ll need to make a free account on the Community in order to use the exchange.

Refer to the Brightspace Product Idea Exchange Overview that explains how the PIE works.

How can I access my College's Faculty Community?

In some cases, faculty may have access to their respective College's Faculty Community inside the Lions SHARE Courses system.

Please address questions related to accessing the Faculty Community to your College's respective contact:

• College of Arts & Sciences: Amanda Forrester, Amanda.Forrester@saintleo.edu, 352-588-8602
• College of Business: Brandy Johnson, Brandy.Johnson03@saintleo.edu, 352-588-7240
• College of Education & Social Services: Heather Johnson Heather.Johnson03@saintleo.edu, 352-588-7283

When can I access my courses to prepare them?

In general, instructors scheduled to teach classes in an upcoming term will receive access to those course offerings 3 weeks prior to the term start date. At that time, you may begin copying components into your new course offering and configuring your course.

If you are teaching a course where you do not develop your own components (activities, assignments, grade items, etc.), those components will be copied into the new course offering on your behalf, shortly before or after access to the course offering is granted to you.

What if I don't see my class in the My Courses widget?

If you are teaching a class and you don't see your course offering listed in your My Courses widget on your My Home page, and it's less than 3 weeks prior to the start of the upcoming term, please contact the 24/7/365 Lions SHARE Support at 1-866-928-2439.

You can submit a University Technology Services Helpdesk ticket (you will be prompted to enter your university username and password) if you cannot see your course offering listed in your My Courses widget on your My Home page, and it's less than 3 weeks prior to the start of the term.

I saw my class in my list of courses, but now I cannot see it.

Access to a course in a future term is typically not provided until 3 weeks prior to the term. If a course appears prior to that day, it may disappear and reappear until that day.

If a course in the current term disappears from your list of courses, please contact the 24/7/365 Lions SHARE Support at 1-866-928-2439.

If it is less than 3 weeks prior to the upcoming term, and a course you are scheduled to teach in that term disappears from your list of courses, please contact the 24/7/365 Lions SHARE Support at 1-866-928-2439.

Is it too late to get content out of my LearningStudio course to be used in Courses?

Access to the LearningStudio system stopped on January 1, 2017, when the system was decommissioned.

How do I provide extra time on Quizzes or Exams?

You can provide individualized restrictions (eg. extra time, more attempts, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Adding Restrictions to a Quiz

Set a Different Number of Quiz Attempts for an Individual Learner

If the quiz you wish to adjust resides outside of the Courses system and inside a third-party publisher product, you must consult the instructor resources for that third-party product. For instance, if the quiz is a part of a Pearson MyLab / Mastering product, this video and this page shows you how to adjust an assignment.

How do I provide extra time on Assignment Submission Folders?

You can provide individualized restrictions (eg. extra time, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Adding Special Access to an Assignments Submission Folder

If the assignment you wish to adjust resides outside of the Courses system and inside a third-party publisher product, you must consult the instructor resources for that third-party product. For instance, if the assignment is a part of a Pearson MyLab / Mastering product, this video and this page show you how to adjust an assignment.

How do I provide extra time on Surveys?

You can provide individualized restrictions (eg. extra time, more attempts, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Create Special Access to a Survey

How do I print a copy of a Quiz?

It may be helpful to have a printed version of an assessment, even though the Courses tool does not have the built-in ability to generate a printed version of a Quiz in the Quizzes tool.

If you wish to generate a printed version of a Quiz, you will need instructor (or higher) level access to the course in which the Quiz resides.

Export the D2L Quiz, Open in Respondus software & Print

1. Ensure that you have instructor (or higher) access to the course offering in the Lions SHARE Courses system.
2. Follow the instructions on the Respondus page to access Respondus software.
3. Follow the instructions on the Respondus page to install and configure Respondus software on your computer.
4. Follow the instructions on the Respondus page to Manually Export a Quiz from D2L to Respondus. (Note that there are other methods of retrieving assessments out of a D2L course and into Respondus, but the instructions listed on the webpage for manually exporting are recommended.)
5. Print the assessment once it’s open in the Respondus software, by using the Preview and Publish menu, where you can choose to print or save the assessment as a Microsoft Word document for further editing.

Where do I find information about accessibility in the Brightspace system?

Refer to the Brightspace documentation for Accessibility Features for Screen Readers.

Refer to the Brightspace documentation for Using the Accessibility Checker on HTML-authored Content.

Refer to the Brightspace documentation for Accessibility Features for Low-vision Users.

Refer to the Brightspace documentation for Accessibility Standards Compliance (VPAT + WCAG 2.0 Checklist).

How do I enable Turnitin in my course?

Refer to the recorded video version of the faculty Courses Academy session Enabling and Using Turnitin.

Refer to the Teaching in Courses faculty enrichment course > Essentials topic Configuring an Assignments Submissions Folder.

Refer to the Turnitin Desire2Learn (Brightspace) Integration guide.

You can refer your students to the Student FAQ Turnitin section.

How do I create shared Assignment Submission Folders for Groups?

View the Brightspace documentation for Creating an Assignment Submission Folder.

How do I delete student submissions to an Assignment Submissions Folder?

Should a student wish to resubmit an assignment when only one submission to the folder is allowed, you will need to delete their original submission first before the student can resubmit.

1. From the Assignments Folder List, click the folder you want to access.
2. The Folder Submissions screen appears. Click on the trash can icon next to the student’s submission you wish to delete.
3. A confirmation window will appear. Click Yes to delete.

How do I provide extra time on Assignment Submission Folders?

You can provide individualized restrictions (eg. extra time, more attempts, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Adding Special Access to an Assignments Submission Folder

If the assignment you wish to adjust resides outside of the Courses system and inside a third-party publisher product, you must consult the instructor resources for that third-party product. For instance, if the assignment is a part of a Pearson MyLab / Mastering product, this video and this page show you how to adjust an assignment.

How can I track attendance?

Refer to the Brightspace documentation for Attendance.

How do I use Cengage MindTap?

Cengage MindTap is a third-party product that is integrated into some courses within the LionsSHARE Courses system. Since it is a third-party product, the Lions SHARE Technical Support and University Technology Services Helpdesk will likely not be able to assist you with it.

Instead, refer to the Cengage MindTap on Brightspace Training Resources page.

If you need personal technical support with Cengage MindTap, refer to Cengage Customer Support or call Cengage Customer Support at 1-800-354-9706.

Who is the point of contact for faculty at Saint Leo for MindTap issues in courses?

Cengage MindTap is a third-party product that is integrated into some courses within the LionsSHARE Courses system.

If you experience problems with course publisher systems or materials, such as Cengage MindTap, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

Whom do I contact for Chalk & Wire help?

Each university College has a single point of contact that coordinates Chalk & Wire. Contact the person identified for your College for help with Chalk & Wire in your course:

• College of Arts & Sciences: Amanda Forrester, Amanda.Forrester@saintleo.edu, 352-588-8602
• College of Business: Donna Howey, Donna.Howey@saintleo.edu, 352-588-7388
• College of Education & Social Services: Heather Johnson Heather.Johnson03@saintleo.edu, 352-588-7283

Additionally, information such as recorded training sessions, frequently asked questions & answers, and other training material, are available in the Chalk & Wire Support team in Microsoft Teams.

Additionally, you can contact the Chalk & Wire Support. Refer to the Chalk & Wire Support Documentation site where you'll find their contact information and extended documentation. Chalk & Wire support is available 8:00 AM ET to 8:00 PM ET Monday through Friday, and 9:00 AM ET to 9:00 PM ET Saturday & Sunday via phone at 1-866-949-6800 ext. 1 and via email at support@chalkandwire.com

Where is the university faculty training for Chalk & Wire?

Training for university faculty related to Chalk & Wire is maintained by the Chalk & Wire coordinators (identified above) for each of the Colleges. Please contact your College's Chalk & Wire coordinator to get access to training for Chalk & Wire.

Training and training material are available in the Chalk & Wire Support team in Microsoft Teams.

Where is the documentation for Chalk & Wire?

You can access all of the Chalk & Wire support help pages and search for documentation for completing any action at http://userguide.chalkandwire.com

What should I do if I get an error after clicking a Chalk & Wire link inside my course?

If you get an error after clicking one of the External Learning Tool links inside your course Content, the External Learning Tool link is likely not configured correctly. Report the incorrectly configured Chalk & Wire link to the LionsSHARE Technical Support using the Tech Support widget located on your Courses home page. Be sure to include the exact course and section identifier, and the name of the Module and link. The link will need to be repaired by the person who built and maintains the master copy of the course.

What happens if I get to my Chalk & Wire Dashboard page and don't see any pending assignments to assess?

If you don't see any pending assignments to assess on your Chalk & Wire Dashboard, click on the Pending Assessment tab.

If there is no Pending Assessment tab, this indicates that students have not yet submitted work.

If you are using the Assessment screen as your landing page instead of the Dashboard, you may need to extend your Assessment Time Horizon. Refer to these instructions from Chalk & Wire.

I opened the assessment and don't see a student's work.

Click on the Close Full Instrument View button at the top right corner of the screen (to the left of the green Save button).

I clicked the Save button in C&W and see neither a final grade nor an option to push a grade to the Courses gradebook.

Likely the assessment is “Incomplete,” which means you have not scored all criteria. Return to your list of pending assessments, and click on the incomplete assessment to finish scoring all critera.

I clicked the Save button in C&W and don't see a LMS Assignment drop-down menu to select an assignment in Courses for which the grade should be associated.

This indicates that the student did not submit the assignment via External Learning Tool link within the course Content. In this scenario, you should enter score manually for this student. If this has occurred for all students on this assignment, it may indicate that the Chalk & Wire link in incorrectly configured in the course. Report the incorrectly configured Chalk & Wire link to the LionsSHARE Technical Support using the Tech Support widget located on your Courses My Home page. Be sure to include the exact course and section identifier, and the name of the Module and link. The link will need to be repaired by the person who built and maintains the master copy of the course.

I entered a grade to push back to the Courses gradebook, but I not seeing the grade in the Courses Gradebook.

It is likely that you did not choose the assignment from the LMS Assignment drop-down menu before clicking Save, or you forgot to click Save. Re-assess the assignment in Chalk & Wire and click the green Save button again. You should then be able to enter the grade, choose the Courses assignment, and click Save to push the grade back to the gradebook.

Why does the Chalk & Wire interface look strange? There are buttons not working correctly or missing.

The issue that you are experiencing may be related to your browser being out of date, your browser's cache having not been cleared recently or to browser add-ons/extensions disrupting the way that our site functions.

First, please verify that you are running the most recent version of your browser. If you are not, please install the newest version. If at this point you are still experiencing the same issue, move on to the next troubleshooting options below.

Please follow the instructions provided via the links below to clear your cache and disable add-ons/extensions. Once you have cleared your cache and disabled add-ons/extensions, quit and re-start your browser. If these troubleshooting solutions do not resolve the issue, please try using a different Internet browser (Microsoft Edge, Google Chrome, Mozilla Firefox).

Refer to these instructions for clearing your cache.

Refer to these instructions for disabling Add-Ons/Extensions (refer to the instructions for the specific browser you are using).

If, at this point, you are still experiencing the same issue, please refer to the Chalk & Wire support contacts listed above.

How do I re-assess a student submission to make changes to the scores or comments?

To re-assess student work, you can follow the instructions from Chalk & Wire for Accessing Completed Assessments.

To quickly locate a particular assessment, use the 'Search' box at the top right corner of the list of completed assessments to search by student or assessment instrument name.

Once you have selected to re-assess the completed assessment, you can make your changes and/or additions. Ensure to click 'Save' when finished.

I cannot save my grade to the Courses Gradebook.

The error that you are experiencing typically indicates that the student did not submit this assignment directly through the LTI assignment link in the LMS. The student may have manually navigated to this assignment in Chalk & Wire after accessing the system through a different LTI link or may have logged into the system directly and not through the LMS.

To resolve this issue, you can either ask the student to resubmit the work by using the External Learning Tool Chalk & Wire assignment link inside the course Content module, or you can manually enter the grade into the Courses Grade Item.

I cannot access the LMS Assignment dropdown menu.

The error that you are experiencing typically indicates that the student did not submit this assignment directly through the LTI assignment link in the LMS. The student may have manually navigated to this assignment in Chalk & Wire after accessing the system through a different LTI link or may have logged into the system directly and not through the LMS.

To resolve this issue, you can either ask the student to resubmit the work by using the External Learning Tool Chalk & Wire assignment link inside the course Content module, or you can manually enter the grade into the Courses Grade Item.

What do I do if my students tell me that they cannot find my name in the Chalk & Wire system in order to submit assignments?

It is important to note that Chalk & Wire accounts expire automatically after one year. If your students tell you that they cannot find your name in Chalk & Wire, click on any Chalk & Wire (sometimes called "Key Assignment") hyperlink within a module in the Content tool of your Lions SHARE Courses section.

Clicking a Chalk & Wire link inside your course offering will reactivate your account, which allows students to submit assignments to you again.

After you've clicked a Chalk & Wire link to reactivate your Chalk & Wire account, instruct your students to look again.

I think there's a problem in my course offering's classlist student roster. Whom do I contact?

The roster of people that you see in the Classlist tool inside your course offering is dependent upon the university's master database of record for enrollments (Colleague / Datatel). Therefore, any conflicts you see in the Classlist roster of students need to be addressed by the university, so that they can correct the master database, which will automatically correct your Classlist.

To report an error on your Classlist, contact the 24/7/365 Lions SHARE Technical Support using the widget located on your Courses My Home page or by calling 1-866-928-2439.

To view the history of enrollments in your course offering, go to the Classlist tool, and then click the Enrollment Statistics button at the top.

How do I contact my students via announcements, news, discussion and email?

Procedures for communicating with your learners via the News, Discussion, and Email tools are essential skills for instructors. Review the Essentials module in the Teaching in Courses faculty enrichment course.

How do I find student profile information (eg. contact info)?

There are two places where you can find student profile information.

The first, eLion Student Profile, is more reliable, since it comes directly out of the university's official student information system.

The second, Courses Profile, relies upon the student inputting the information manually.

eLion Student Profile

1. Go to the https://my.saintleo.edu portal and login.
2. Click on the eLion link.
3. Click eLion For Faculty.
4. Click Faculty Information.
5. Click Student Profile.
6. Type the ID or Name of student.
7. Click Submit button to search.
8. Select the option next to the desired student.
9. Click the Submit button to go to the student's profile.
10. You will find all student profile information on file with the university.

Courses Profile

1. Inside your course, click on the Classlist tool.
2. Click on the avatar next to the desired student's name to go to the profile.
3. Look for any information that the student has entered.

How do I implement Competencies in D2L?

View the recorded training webinar Competencies Tool: An Overview for Administrators (01:13:55).

View the brief videos in the Youtube Playlist Competencies Tool for Instructors (7 videos).

Refer to the Competencies Tool Quick Reference Guide

Refer to the Competencies tool documentation in the Instructor Guide: Measure Guide Performance and Engagement.

How do I find out more about implementing Competency Based Education (CBE) in D2L?

Refer to the Competency-Based Education (CBE) Resources provided by Brightspace D2L.

How do I delete components (eg. Grade Items, Assignment Folders, Quizzes, Content Modules, Topics, etc.)?

If your course components are built and maintained by the Learning Design team, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

If you build or maintain your own course components, and you need to delete course components within each of the tools (eg. Discussions, Assignments, Content, Quizzes, etc.), you may wish to review the following documentation.

• Delete Assignment Categories & Folders
• Delete a News (Announcements) Item
• Delete a Rubric
• Delete A Grade Item Associated With A Tool
• Managing Content

How do I restore deleted components (eg. Grade Items, Assignment Folders, Quizzes, Content Modules, Topics, etc.)?

Sometimes it may be necessary to restore deleted components in your course offering.

• Restore Deleted Discussions
• Restore Deleted Assignment Submission Folders
• Restore Deleted Submissions (within an Assignment Submission Folder)
• Restore Deleted News (Announcements) Items
• Restore Deleted Grade Items
• Restore Deleted Intelligent Agents

How do I read and respond to discussion threads?

Communicating with your learners via the Discussion tools is an essential skill for instructors. Review the Read and Reply to a Discussion Topic tutorial in the Essentials module in the Teaching in Courses faculty enrichment course.

In Discussions, how can I switch from the expanded Reading View to a more condensed Grid view?

The Grid View allows you to view discussions in a split screen with either a list or a thread at the top and messages at the bottom; Reading View allows you to view messages individually by opening from the Discussions tool.

Reading View is enabled by default.

To switch your default view:

1. Go into your course offering, and click on the Discussions tool in the navigation bar.
2. Click on the Settings option on the right.
3. Look under the area called Personal Settings for the Default View option and select the view you would like.
4. If you select Grid View, you also have the option to choose between Threaded and Unthreaded discussion views. Threaded view displays sub-topics and replies indented under the posts they address. Unthreaded will display all posts in a list. Choose between these views under Grid View Settings, Default Threading Style.
5. When using the Grid View, you will likely want to check the option to Show the preview pane* and Show the search bar.
   *Selecting this option displays the lower Preview pane in the Grid View. If this option is not selected, clicking on a post in the Grid View will open the post in a pop-up window.
6. Be sure to click Save or Save and Close at the bottom of the page to save your settings. This setting will persist for your account across all of your courses and discussions.
7. If you’d like to switch between Reading View & Grid View on a topic-by-topic basis, after you click on the Discussions tool in your course, click the action dropdown menu next to the name of the Discussion topic, and click the desired View option (there are two options displayed in the menu: your current account default and the opposite of that setting).

How do I lock a discussion?

View the Brightspace documentation to Lock a Discussion Forum or Topic.

In my Discussion Topic, I'm only seeing Unread Threads (or a limited number of threads, or not seeing my own threads). How can I fix this?

After you click on the title of the Discussion Topic, look for the Filter By dropdown menu if you're in Reading View (look for the View dropdown menu if you're in Grid View), which allows you to control which threads that you see. Change the setting of this dropdown menu to adjust the threads that you're seeing.

If you still don't see any posts, perhaps the discussion is a "must post first" style discussion, where you must first Start a New Thread before you can see others' threads.

Or, there may be no other threads started in the discussion, and you should go ahead and Start a New Thread.

When in doubt, ask your instructor.

Can my students edit their posts?

The ability for people enrolled as students in a course offering to edit their own discussion topic posts & replies is a system-wide setting, meaning that it cannot be adjusted at the course offering level. So whatever the university chooses (allow or disallow) applies to all courses everywhere.

An administrative decision was made to disallow editing of discussion posts for students, since allowing this would compromise the post-first setting on many discussion topics. The students would be able to post a blank or dummy initial post in order to see all other posts, and then could edit that post later after having read all of their classmates' posts. So the university has exercised caution / prevention with the setting, in order to ensure that academic integrity is upheld.

Furthermore, allowing a student to edit a post that appears in a thread of posts / replies, could fundamentally alter the conversation in a destructive manner, since a student could change the content of a post higher up in a threaded conversation, which would then make the rest of the conversation (replies) invalid or off-topic or just non-sensical.

As an instructor, it's a good practice to encourage your students to always post their best work. From a practical standpoint, advising them to write their post in a text editor on their device prior to submitting it online is a good practice for not just proofreading, but also in case of internet connection issues (their work could possibly be lost if they are writing it raw on a website interface).

How can I get emails for new discussion threads or replies?

You can Subscribe to a particular Discussion Topic, so that you get emails whenever there are new posts or replies. Your personal Notification Settings also affect the way that you get notified, so you’ll need to ensure that your personal Notification settings are configured correctly, in addition to Subscribing to the Discussion Topic.

View the Brightspace documentation to for Subscribing to a Discussion.

View the guide for Customizing your personal Notification Settings.

What is the best way to send email?

Communicating with your learners via the Email tool is an essential skill for instructors. Review the Essentials module in the Teaching in Courses faculty enrichment course.

How can I manage my Outlook email Inbox efficiently?

A good practice for managing your Outlook email Inbox efficiently is using Inbox Rules. View the Microsoft tutorial for Inbox Rules in Outlook.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

Whom do I contact if my Outlook email is not working correctly?

If you are experiencing problems with your Office365 Outlook email, please contact the 24/7/365 Lions SHARE Support at 1-866-928-2439.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

Why does the Email tool put all recipients into the BCC (Blind Carbon Copy) field instead of the TO field?

For privacy reasons, any email sent from inside a Courses class to more than one recipient uses Blind Carbon Copy (BCC) by default. This is a preventative measure to prevent careless privacy violations.

What are the routine tasks for ending my course?

Use the Course Readiness Checklist to guide your routines. Also, you may wish to review the Essentials module in the Teaching in Courses faculty enrichment course.

Where will my students see their final grades?

It’s important to understand that there are two distinct final grade values for each student.

The numeric, automatically calculated Current Grade in the Courses Grades tool

The “Current Grade” is an automatically calculated grade item inside your Courses Grades tool. It is the calculated average for the student, which calculates based on whatever numeric grade item values you’ve entered into the Grades tool inside your course and is dependent upon the Settings of your Grades tool. This Current Grade value is the only value that is available to students and instructors from inside your Courses class. This Current Grade numeric value is not shown in or transferred to any other system.

The letter grade, manually chosen by you on the Midterm & Final Grading screen

The letter transcript grade value is the letter grade that you manually select whenever you completed the steps for posting Mid-term or Final Transcript Grades. This letter grade value is shown to students and staff in non-Courses system, such as eLion, Colleague (student information system), and on transcripts. The letter transcript grade is not shown inside your Courses class.

Troubleshooting Students Not Seeing the Final Grade

If your students cannot see their final letter transcript grade value (in eLion, in Colleague, or in transcripts), you may not have correctly completed the steps for posting Mid-term or Final Transcript Grades. Keep in mind that this final letter transcript grade value will not be displayed inside your Courses class; it is only displayed in non-Courses systems.

If your students cannot see their final numeric grade (aka the Current Grade item) inside your Courses class, you likely need to release their Current Grade inside your course using the steps you should have learned in the tutorial for Releasing Current Grades.

How can I use Films On Demand in my Lions SHARE Courses class?

Films On Demand is a third-party database of videos that is provided by the Saint Leo University Library, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with items within Films On Demand. Instead, reach out to the friendly SLU Library staff.

Refer to the Films On Demand Brightspace / Desire2Learn (D2L) LTI Insert Stuff Plugin Overview for instructions to embed Films On Demand content into your course.

Contact the Films On Demand Support Hotline at 1-877-586-0192 (Press Option 6) for personal technical support from Films On Demand experts.

What if my course is blank?

If your course offering is blank, and it is less than 2 weeks prior to the start of its term, and you are in charge of building and maintaining your own course components, you will need to copy components from another course offering to which you have access or build your own components. View the Teaching in Courses faculty enrichment course tutorial: Copy All Components from another Course Offering. View the Teaching in Courses faculty enrichment course tutorial: Copy Selected Components from another Course Offering

If your course offering is blank, and it is less than 2 weeks prior to the start of its term, and your course components are built and maintained by the Learning Design department, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

Will someone copy everything into my course, or will I need to do that myself?

You are advised to check with your department staff to find out any specific procedures that may apply to your program.

If you teach a course that is maintained by the Learning Design team (eg. an OL course), the components of the course will be copied into your new course offerings automatically each term, just like in the past.

If you teach a course that you maintain (you curate / create the components yourself), you will need to use the Copy Components tool in your Course Tools menu to copy the components from another course offering into each new course offering each term. This other course offering may be a course that you requested to be converted from LearningStudio, or it may be a "master" course that your department provides, or it may be a normal course offering from a previous term.

What happens if I see duplicates of items in my course?

If your course components are built and maintained by the Learning Design team, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

If you build or maintain your own course components, you will need to delete the duplicate course components within each of the tools (eg. Discussions, Assignments, Content, Quizzes, etc.). 

If you run into this situation and have multiple copies of the content in your course, the most straightforward solution is to delete everything in this course offering and copy the content from the previous course offering one more time.

While there is no simple “clear everything” button in Courses, the procedure of cleaning is fairly simple and will take you just a few minutes to do.

 

Delete News Items

Choose Go to News Tool in the News widget on your course Homepage.  Select all your news items and click Delete.

 

Delete Course Files

Go to Course Tools and then to Manage Files area. Select all the files and click Delete button.

 

Delete Content Items

Go to Content from Navigation Bar. Click the Table of Contents on the left. Find a drop-down action menu on the right side of the title Table of the Contents and choose Delete.

 

Delete Assignment Submission Folders

From navigation bar go to Assignments area. Select all the Assignments Submission folders and choose Delete under More Actions drop-down menu.

 

Delete Discussions

Go to Discussions list from the Navigation Bar. Choose Delete from the More Actions drop-down menu. Select all on the next screen and choose Delete at the bottom of the screen.

 

Delete Quizzes and questions in Question Library

Go to list of Quizzes from Navigation Bar. Select all quizzes and choose Delete under More Actions action menu.

Go to Question Library tab. Select all the questions and use Delete button. This item is the most often missed!

 

Delete Grade Items

Go to Grades from the Navigation Bar and choose Manage Grades tab. Choose Delete option under More Actions drop-down menu. Select all items on the next screen and use Delete button on the bottom.

 

That’s all.  You should have an empty course offering now and the only area that should stay untouched is your Classlist. It should still have all your students listed.

Now you can go back to Import/Export/Copy Components and make a content transfer one more time.

You may wish to also review the following Brightspace documentation:

• Delete Assignment Categories & Folders
• Delete a News (Announcements) Item
• Delete a Rubric
• Delete A Grade Item Associated With A Tool
• Managing Content

How do I copy components from one course to another?

Using the Import / Export / Copy Components tool is an Essential skill in Courses.

View the Teaching in Courses faculty enrichment course tutorial: Copy All Components from another Course Offering

View the Teaching in Courses faculty enrichment course tutorial: Copy Selected Components from another Course Offering

How do I copy a single item from one course to another?

View the Teaching in Courses faculty enrichment course tutorial: Copy Selected Components from another Course Offering

How can I import or export publisher materials, such as testbanks?

You can import and export testbanks into your Courses class offering using Respondus software. Refer to the Respondus page for more information.

Refer to the documentation for the Courses Import Components tool.

Am I required to use Courses?

Beginning 2017SP1 term, all instructors are required to use Courses.

Every course offering must at least have a Syllabus posted in the Content tool.

Grading will also be recorded in Courses.

Instructors are encouraged, but not required, to keep other materials and activities in their Courses course offerings; we also encourage instructors to use their Courses course offerings to communicate on a regular basis with their students.

If you have any questions about how much or how little of the content that you received in your course that you must use, or how you are to teach using that content, or any other questions related to academic policies enforced, your most important point of contact is your respective academic department Chairperson. On the Department Directory Listing page, you can view the contact information for the College of Arts & Sciences, College of Education & Social Services, and the College of Business.

What are the routine tasks for getting my course ready?

Use the Course Readiness Checklist to guide your preparation. Also, you may wish to review the Essentials module in the Teaching in Courses faculty enrichment course.

How do I setup my instructor profile?

Refer to the Brightspace tutorial for Creating a Profile.

How do I setup my gradebook?

The following short tutorials will allow you to learn how to configure the Grades tool and create Grade Items in your course:

1. Understanding the Grades Tool (2:44) - by Brightspace
2. Configure Grades Tool Settings (1:05) - by SLU
3. Create a Grade Book Category (2:00) - by Brightspace
4. Create a Grade Item – Points (1:05) - by SLU
5. Create a Grade Item – Points (2:01) - by Brightspace

How do I enter assignment / assessment grades?

Assessing your learners via the Grades tool is an essential skill for instructors. Review the Essentials module in the Teaching in Courses faculty enrichment course. You may also wish to refer to the Brightspace documentation for Grades.

View a short SLU video tutorial for Entering Grades into a Grade Item (1:05).

How do I use the Quick Eval tool?

Quick Eval offers evaluators a single location to view all learner submissions that are awaiting evaluation. Submissions made to Assignments, Quizzes, and Discussions are displayed in a sortable list and can be selected to take you directly to their assessment page. Once you complete an evaluation, publish your feedback or save it as a draft and then return to the Quick Eval list to continue evaluating. Any assessment awaiting evaluation, or with its evaluation saved in draft status displays in Quick Eval. Refer to the documentation and video tutorial on the Brightspace documentation for the Quick Eval tool.

How do I allow students to see their current average grade?

Releasing the Current Grade is an essential skill for instructors. Review the Release the Current Grade tutorial in the Essentials module in the Teaching in Courses faculty enrichment course, or use the following instructions:

Releasing the Current Grade

1. In your course offering, navigate to the Grades tool.
2. Navigate to the Enter Grades tab.
3. Check the icons in the Current Grade column.
   • If you see the eye-slash icon next to the values in the Current Grade column, those values are not visible to students, and you will need to release them using these instructions.
   • If you see the open eye icon next to the values in the Current Grade column, those values are already visible to students. No further action is needed.
   • If you see neither of the aforementioned icons next to the values in the Current Grade column, you will need to adjust your Grades Settings to Release the Current Grade instead of the Final Transcript Grade. If this is the case, skip to the instructions for Controlling Which Grade is Released further below.
4. Next to the Current Grade column title, click the action dropdown menu, and select Grade All.
5. Next to the Final Grade page title, click the action dropdown menu, and select Release All.
6. Click the Yes button to confirm.
7. Click the Save and Close button.
8. Click the Yes button to confirm.

Controlling Which Grade is Released

1. In your course offering, navigate to the Grades tool.
2. Navigate to the Enter Grades tab.
3. Check the icons in the Current Grade column.
   • If you see the eye-slash icon next to the values in the Current Grade column, those values are not visible to students, and you will need to release them using the Releasing the Current Grade instructions further above.
   • If you see the open eye icon next to the values in the Current Grade column, those values are already visible to students. No further action is needed.
   • If you see neither of the aforementioned icons next to the values in the Current Grade column, you will need to adjust your Grades Settings to Release the Current Grade instead of the Final Transcript Grade. If this is the case, proceed with the following instructions.
4. In the Grades tool, click the Settings link, which is near the upper right corner of the page.
5. Click the Calculation Options tab.
6. Under the Final Grade Released section, select the option to release Current Grade.
7. Click the Save button.
8. Click the Yes button to confirm.
9. Click the Close button.
10. Now, you will need to Release the Current Grade values to students. Refer to the Releasing the Current Grade instructions further above.

How do students see the grades and detailed feedback that I leave on an activity, such as file attachments, Turnitin reports, and GradeMark?

The student can see an abbreviated version of feedback and their score in the Grades tool, next to the Grade Item that is associated with the activity. View the Brightspace Tutorial video for learners to Navigate the Grades tool 

The student can see a thorough, categorized progress report by clicking the Course Progress tool from the navigation bar at the top of their course.

If the activity was an Assignment Submission Folder, students would need to go to the Assignments tool in the Activities menu, where they will click a View feedback link, where they will see both the Courses feedback in addition to a link to any Turnitin / GradeMark reports or feedback. View the Brightspace Tutorial video for learners to Navigate the Assignments tool 

If the activity was a Quiz, the student would need to go to the Quiz tool in the Activities menu, where they will click the action dropdown menu next to the quiz, and click the Submissions action. They then click the appropriate "attempt" to view the detailed scores and feedback. View the Brightspace Tutorial video for learners to Navigate the Quizzes tool 

If the activity was a Discussion, the student would need to go to the Grades tool, where they will see the feedback next to the appropriate Grade Item. View the Brightspace Tutorial video for learners to Navigate the Grades tool 

How do I submit midterm or final transcript grades?

Refer to the Entering Mid-Term and Final Transcript Grades instructions page. Refer to the Academic Affairs Update Policy 107 Grading for detailed university grading policy information.

How do I assign an Incomplete (I) or other special grade?

Since you can only enter numeric values in the Lions SHARE Courses Grades tool whenever entering grades in Grade Items, you cannot enter any type of letter value there. Instead, you'll enter the special letter value grades (such as I [Incomplete]) in the steps for Entering Mid-Term and Final Grades. Refer to Step #8 on the Entering Mid-Term and Final Transcript Grades instructions page.

Where will my students see their final grades?

It’s important to understand that there are two distinct final grade values for each student.

The numeric, automatically calculated Current Grade in the Courses Grades tool

The “Current Grade” is an automatically calculated grade item inside your Courses Grades tool. It is the calculated average for the student, which calculates based on whatever numeric grade item values you’ve entered into the Grades tool inside your course and is dependent upon the Settings of your Grades tool. This Current Grade value is the only value that is available to students and instructors from inside your Courses class. This Current Grade numeric value is not shown in or transferred to any other system.

The letter grade, manually chosen by you on the Midterm & Final Grading screen

The letter transcript grade value is the letter grade that you manually select whenever you completed the steps for posting Mid-term or Final Transcript Grades. This letter grade value is shown to students and staff in non-Courses system, such as eLion, Colleague (student information system), and on transcripts. The letter transcript grade is not shown inside your Courses class.

Troubleshooting Students Not Seeing the Final Grade

If your students cannot see their final letter transcript grade value (in eLion, in Colleague, or in transcripts), you may not have correctly completed the steps for posting Mid-term or Final Transcript Grades. Keep in mind that this final letter transcript grade value will not be displayed inside your Courses class; it is only displayed in non-Courses systems.

If your students cannot see their final numeric grade (aka the Current Grade item) inside your Courses class, you likely need to release their Current Grade inside your course using the steps you should have learned in the tutorial for Releasing Current Grades.

How do I allow students to see how their final grade is calculated?

There is an option in the Grades tool settings to allow students to see how their grade is calculated.

1. In your course, navigate to the Grades tool.
2. Click on the Settings link.
3. Click on the Org Unit Display Options tab.
4. Select the details that students are able to see.
5. Click to check the box next to "Display how final grade was calculated to users."
6. Click the Save button.
7. Click the Close button.

Students will then be able to see how their grade was calculated by visiting the Grades tool and clicking the calculator icon, assuming that you have released the Current Grade.

How do I link a Grade Item to an activity?

View the Brightspace documentation for Assessing Discussions.

View the Brightspace documentation for Adding Assessments to a Quiz.

View the Brightspace documentation for Creating an Assignment (Dropbox) Submission Folder.

How do I create bonus or extra credit items in the Gradebook?

View the Brightspace documentation for Bonus Marks (creating a bonus Grade Item & assigning bonus marks to an existing Discussion Topic, Assignment Submission Folder, & Quiz).

There are several ways to add extra credit in the Courses Grades tool. However, you need to select whether the item, category, and/or final grade can exceed 100% in most cases. For example, you can enter a score above the max value of an item only if “Can Exceed” is selected in the settings of the item. You can make the entire assignment extra credit by making it a “Bonus Item” but you need to also select can exceed in the category settings, and the Final Calculated Grade item, if you want to allow the overall score to go beyond 100%.  

Note:  You can click on the Final Calculated Grade item to edit the settings, or use Bulk Edit in Manage Grades, to allow the final grade to exceed 100%.

Options for extra credit:

1. Extra credit above the value possible for an assignment:  (i.e., Give 105 points to an exam worth 100 points.)  Select the box "Can Exceed" in the item settings.
2. Extra credit assignment (Bonus item):  (All points given for the assignment are treated as extra credit.)  Select the box "Bonus" in the item settings.

Note:  If you place only “Bonus” items in a category, be certain to check the box “Can Exceed” for the category or no points will be added to the overall score.

3. Allow a category to exceed 100%:  Select the box "Can Exceed" in the category settings. Click on the category title in “Manage Grades” to edit the settings.
4. Allow the Final Grade to exceed 100%:  Select the box "Can Exceed" in the “Final Calculated Grade” settings. Click on the title "Final Calculated Grade" in “Manage Grades” to edit the settings. Follow the same instructions for the “Final Adjusted Grade” if you use an adjusted grade.

If you allow an item to exceed 100% or include Bonus items, but do not check the box "Can Exceed" in the category and/or “Final Calculated Grade” settings, then extra credit will count but it will be limited to no more than 100% for the category or “Final Calculated Grade.”  

For a Weighted Grading System, extra credit points and Bonus items within a category are weighted using both the item and category weight (i.e., a bonus item with a weight of 10, within a category having a weight of 50, yields up to a 5% increase in the overall grade, 10% of 50%).  

If you use a “Bonus” item with no category, limit its weight to the most you wish to add to the final course percentage.  For example, if you do not want to add more than 4% to any given final grade, limit the Bonus item’s weight to 4. The points can be any amount as it is the weight that makes the difference in the overall percent.

To make a Bonus item in weighted grades act like extra credit points, weight the item relative to the total points. For example, if a Bonus item is worth 10 points and there are 500 points in the category, then weight the item at 10/500 = 0.02 or 2%. Sometimes it helps to look at the calculated weights for items with a similar point value.

How do I provide extra time on assignments or assessments?

You can provide individualized restrictions (eg. extra time, more attempts, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Adding Special Access to an Assignments Submission Folder

Adding Restrictions to a Quiz

Set a Different Number of Quiz Attempts for an Individual Learner

How do I view data for a withdrawn student?

In the desired course, navigate to the Classlist tool.

Click on the Enrollment Statistics button. The Report tab will display two sections, Summary and Withdrawals.

To view withdrawn student data click on the drop-down menu next to the students name. From here you can choose to View Grades or View Attendance.

View Grades

1. The Grades overview page will open. This page allows you to see the overall grades for the withdrawn student.
2. From the drop-down menu next to the student's name at the top, click Preview.
3. The Grades preview will open. This page is useful for viewing all grades and comments throughout the semester.
4. Back on the Grades overview page from the drop-down menu next to the student's name click Event Log.
5. The User Grades Event Log page will open. This page allows you to view the user Event Log.

View Attendance

1. The Attendance overview page will open. This page allows you to see overall attendance for the withdrawn student.
2. To view attendance for a specific register, click on the desired register in the Register Name menu.
3. The Attendance Data page for the register will open. This page will allow you to view the specific attendance for the register you selected.

Why do my students' Current Grade values appear to be rounded slightly off?

If the gradebook in your course is using the Weighted system (if you see a Weights column in your Manage Grades tab inside the Grades tool), the calculated final grade, the Current Grade item, may differ slightly from the correct value.

It is possible for a student to see a Current Grade a small fraction of a percentage off the true value. For example, a student's true current average grade may be an 80%, and the calculated Current Grade shown in the course may be 79.99983%.

Any rounding errors are in Grade Categories that are configured with the option "Distribute weights evenly across all items in the category" enabled. For this reason, this option should be used with caution. If you use this option, check for final grades that are at or near the boundaries of grade scheme ranges.

An example of how this may occur is where you have 12 grade items in a category you want equally weighted. The correct weights of 8⅓% for each item cannot be exactly stored or displayed for users. This causes slight rounding errors. Rounding errors do not occur if you supply explicit weights and turn the above option off.

Why aren't all of the details being displayed for Grade Items in my gradebook?

If you or your students are unable to see specific details inside the Grades tool for a particular Grade Item (or all Grade Items), you may need to adjust the Display Settings for your whole Grades tool, or possibly for individual Grade Items within the Grades tool.

Use the following instructions to fully configure the Display Settings for your Grades tool and all of the Grade Items and Categories within your gradebook.

1. Configure the overall Grades Settings Details. Go to: Grades > Settings > Org Unit Display tab > Check all checkboxes under the “Grade Details” section. Save. Close.
2. Configure the overall Grades Settings Personal View Details. Go to: Grades > Settings > Personal Display Options tab > Check all checkboxes under the “Grade Details” section. Save button. Close button.
3. Configure the individual Grade Items and Grade Categories to use the course Grades Settings defaults instead of Overriding the view settings. Go to: Grades > Manage Grades > dropdown menu next to each grade item & grade category > Edit > Grade Item > expand Display Options > Uncheck any Override checkboxes. Save and Close button.
4. Continue doing step 3 until ALL Grade Items & Grade Categories do not override the display settings and use the course defaults.

How do I exempt a learner from a Grade Item?

Using grade exemptions, an instructor can provide an implicit reason why a learner does not have a score for a grade item. A blank grade or a zero (0) grade can mean that the learner hasn't submitted the item, that the item has not been graded, or that the learner has failed the item. Having an exemption setting supports the differentiation for a legitimate exemption.

Instructors can exempt numeric, selection box, pass/fail, calculated, formula, and text item grade item types; however, instructors cannot exempt a learner from a final calculated grade or final adjusted grade.

When an instructor exempts a grade item for a learner, the following pages are affected:

• Instructor view pages: Enter Grades, Grade User, Grade Category, Grade Items, Import Review
• Learner view pages: My Grades
• User Progress pages: Summary and Grades tabs; however, exempted grade items do not appear in the bar graph of received grades.

The process that exports and imports grade data includes exemptions. Post-processing during the import of grade data can differentiate between a learner with a grade, without a grade, and with an exemption. If you change the value that identifies an exemption to the import process after instructors have set export file values to depend on a particular value, such as the word Exempt, there may be unexpected results in the imported grade exemptions.

Refer to the following Brightspace documentation:

• Setting a grade item exemption for a learner
• Removing an exemption for a learner
• Setting multiple grade item exemptions for a learner
• How grade exemptions affect calculations
• How grade exemptions affect release conditions

How do I create and manage Groups of students?

In your course, you have access to a Groups tool, which allows you to create and manage groups of students within your course. Grouping students is useful for segmented communication and student collaboration. You can create Group-style Assignment Submission Folders, where a group of students needs to only submit one file into an Assignment Submission Folder, and the instructor only needs to provide one set of score + feedback per Group. You can also create Group-style Discussion Topics, where groups are students can communicate soley with members of their Group within the Discussion Topic. Additionally, you can create Group Lockers, which are simply shared file storage areas that Group members can use to collaborate on files.

To learn how to create and manage Groups in your course, refer to the following resources:

• Brightspace Help documentation for Groups
• Teaching in Courses Essentials tutorial: Manage Groups
• Brightspace video tutorial: Create a Group
• Brightspace video tutorial: Delete a Group or Group Category
• Brightspace video tutorial: Modify Group Enrollment

How do I hold online office hours or live communication?

A third-party tool is available called Blackboard Collaborate Ultra web conferencing. This tool is integrated with every course offering in the "More Tools" menu. There are seperate support resources for Blackboard Collaborate web conferencing available on the Resources for Blackboard Collaborate web conferencing page.

Another new tool available that has some of the same capabilities as the LearningStudio ClassLive tool is the Lions SHARE Whiteboard tool. You can find out more information on the Whiteboard information site.

In Courses, there is also a text Chat tool available in the More Tools menu within the standard course offering navigation menu. Instructors can use this tool to schedule live, online text chats. Refer to the Brightspace documentation for Creating Private and Group Chat Rooms.

How do I view all of the grades?

1. Inside the course offering, navigate to the Grades tool.
2. Click the Enter Grades tab.
3. OPTIONAL: If you are in spreadsheet view, you may need to click the Switch to Standard View button.
4. Notice the Export button, which allows you to export a copy of your whole gradebook.
5. Notice the More Actions menu.
6. Notice the filter / search options.
7. Notice the dropdown menu that controls the numbers of rows per page.

How do I view all of the grades for a single assignment?

1. Inside the course offering, navigate to the Grades tool.
2. Click the Enter Grades tab.
3. If you wish to view the grades in a view where you can easily adjust values, next to the name of the desired Grade Item, click the action dropdown menu and select Grade All.
4. If you wish to view a statistics report about the grades, next to the name of the desired Grade Item, click the action dropdown menu, and select Statistics.

How do I view all of the grades for a single student?

1. Inside the course offering, navigate to the Class Progress tool from the navigation area.
2. Click the name of a student.
3. Click the Grades report on the left to view the report.

How do I see if students are viewing course content?

To view by topic:

1. Inside the course offering, navigate to the Content tool.
2. Click the Table of Contents module on the left.
3. From the Related Tools dropdown menu, select View Reports.
4. Now, explore the reports.
5. Notice that you can click on the values and names to view detailed statistics.
6. Notice that you can Export the statistics.

To view by student:

1. Inside the course offering, navigate to the Course Progress tool in the navigation bar.
2. Click on the name of a user to view the user’s individual progress report.
3. Click on the Content report option using the list on the left.

How do I see if students are logging into my course?

1. Inside the course offering, navigate to the Course Progress tool in the navigation bar.
2. Click on the name of a user to view the user’s individual progress report.
3. Click on the Login report option using the list on the left.

How do I use the NBC Learn tool within my Courses class?

Refer to the NBC Learn tool User guide provided by NBC Learn.

Refer to the Using NBC Learn inside of Desire2Learn video tutorial provided by NBC Learn.

Whom can I contact for technical support for NBC Learn?

NBC Learn is a third-party product featuring a digital video library, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk may not be able to assist you with questions related to the tool. Instead, contact NBC Learn technical support.

Contact NBC Learn Support for personal technical support for the NBC Learn tool.

How do I configure the Pearson MyLab / Mastering materials to prepare my course?

While each Pearson MyLab / Mastering product is slightly different, in general, an instructor must click on one of the purpose External Learning Tool links that appears in the modules inside the Content tool in the course.

How do I use the Pearson MyLab / Mastering materials integrated with my course?

Pearson MyLab / Mastering is a third-party product, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with items within Pearson MyLab / Mastering. Instead, consult the Pearson MyLab / Master technical support resources.

Refer to the Pearson MyLab / Mastering Instructor Help.

Contact Pearson Support for personal technical support.

Who is the point of contact for faculty at Saint Leo for Pearson / MyLab / Mastering issues in courses?

Pearson MyLab / Mastering is a third-party product that is integrated into some courses within the LionsSHARE Courses system.

If you experience problems with course publisher systems or materials, such as Pearson MyLab / Mastering, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

How do I post my syllabus?

Using the Content tool is an Essential skill in Courses.

View the Teaching in Courses faculty enrichment course tutorial: Attach a Syllabus

How do I share documents and files with students, like I did with the Doc Sharing (Document Sharing) tool in LearningStudio?

To share documents, links and other types of content with students in your course offering, you will need to use the Content tool, which is the equivalent of the DocSharing / Doc Sharing / Document Sharing tool. View the Brightspace tutorials for Managing Course Content.

What types of files work best for importing into my course?

Refer to the Brightspace documentation for What Kinds of Files You Can Use for Course Content.

Refer to the Brightspace documentation for Course Import Compatibility.

How do I hide or unhide content or components from students?

You can effectively hide or unhide content from students in the Content tool by setting a Content Topic or Module’s status to Draft. View the Brightspace documentation for Setting a Content Topic or Module’s Status.

How do I create a Quiz or exam?

Refer to the Brightspace documentation for Creating a Quiz.

Refer to the Brightspace "Quizzes Tool for Instructors" video tutorial playlist.

How do I properly configure a Quiz or exam?

Refer to the Brightspace documentation for Quizzes.

Refer to the Brightspace "Quizzes Tool for Instructors" video tutorial playlist.

In general, inside your course, navigate to the Quizzes (or Exams) tool. Next to the respective Quiz, click the actions dropdown menu, and select Edit. Now, configure the settings for the Quiz by using the tabs to navigate through the different sections of settings. Configure any of the Properties that are needed, configure the Restrictions tab (eg. Active status, Start & End Dates, Password, Timing, Special Access), configure the Assessment tab (eg. Auto Grading, connected Grade Item, Auto Exporting to Grades, number of Attempts), and finally configure the Submission Views tab (eg. Default View or additional views) with the information that students will see after completing attempts.

It is your responsibility to double-check that all Quiz settings are configured appropriately in your course for each Quiz.

How do I create a randomized section in a Quiz or exam?

Refer to the Brightspace documentation for Giving Each Learner a Random Set of Quiz Questions.

What do I do if Quiz questions are missing images?

If your Quiz questions are missing images, and your course content is not built by the Learning Design department, you will need to edit the Quiz Questions, either within the Question Library or by editing the Quiz.

1. In your course offering, navigate to the Quizzes tool.
2. Then, edit the appropriate Quiz, or click on the Question Library tab if your questions reside in the Question Library.
3. For help editing / creating Questions, refer to the Brightspace documentation for Creating Question Library Questions.

If your course content is built by the Learning Design department, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.

How do I preview a quiz or exam?

Refer to the Preview a Quiz documentation page for more information.

How do I grade a Quiz or Exam?

Refer to the Brightspace video tutorial for Grading a Quiz by User or Grading a Quiz by Question.

How do I configure the information a student sees after completing a Quiz attempt?

The instructor controls what information a student sees after completing a Quiz attempt. When editing a Quiz, the feature that shows students post-attempt information is called Submission View. You'll need to edit the Quiz, and then adjust the Submission View.

See the Brightspace documentation for Customizing the Submission View for a Quiz or view the Brightspace tutorial video Quizzes - Objectives, Submissions, & Reports - Instructor (Submission View section begins at 2:22).

How do I reset a quiz or exam attempt for a student?

Refer to the Reset Quiz Attempts for Learners documentation page for more information.

How do I publish quiz or exam scores to the Gradebook?

Refer to the Grade a Quiz Attempt tutorial within the Essentials module in the Teaching in Courses faculty enrichment course.

How do I provide extra time on assessments?

You can provide individualized restrictions (eg. extra time, more attempts, etc.) by editing the individual activities and configuring Special Access on the Restrictions tab.

Adding Restrictions to a Quiz

Set a Different Number of Quiz Attempts for an Individual Learner

If the quiz you wish to adjust resides outside of the Courses system and inside a third-party publisher product, you must consult the instructor resources for that third-party product. For instance, if the quiz is a part of a Pearson MyLab / Mastering product, this video and this page show you how to adjust an assignment.

How do I view partial progress on a Quiz that a student did not fully complete?

Occasionally a student may save their quiz responses, but not submit their quiz. The quiz will have the status of in progress next to the name of the student.

1. Enter your Courses class and navigate to the Quizzes tool.
2. From the action dropdown menu next to the quiz click Grade. A list of the students and their attempts will appear.
3. If you wish to see only attempts that are in progress, select Users with attempts in progress from the Restrict to: drop-down menu and then click the Search button.
4. Underneath each student's name, you'll see any Attempts that the student has started.
5. Click on the name of an Attempt to view the attempt report, which will show you any answers that the student has saved.

What should I do if student Quiz Submissions are labeled "In Progress"?

Occasionally a student may save their quiz responses, but forget to submit their quiz. The quiz will have the status of in progress next to the name of the student and may require an instructor to submit the quiz for the student. The following documentation will demonstrate this process of submitting a student’s quiz as an instructor.

1. Enter your Courses class and navigate to the Quizzes tool.
2. From the action dropdown menu next to the quiz click Grade. A list of the students and their attempts will appear.
3. If you wish to see only attempts that are in progress, select Users with attempts in progress from the Restrict to: drop-down menu and then click the Search button.
4. Select the Enter Quiz As User icon beside the user’s name.
5. Click Yes.
6. Click the Go To Submit Quiz button at the bottom.
7. Click Submit Quiz.
8. Click Yes, submit quiz to confirm the quiz submission.
9. You are automatically returned to the page as yourself (you are no longer impersonating the user).

What's the difference between the Quizzes tool, the Surveys tool, and the Self Assessments tool?

Refer to the Comparison of Courses Assessment Tools: Quizzes, Surveys and Self Assessments.

How do I print a copy of a Quiz?

It may be helpful to have a printed version of an assessment, even though the Courses tool does not have the built-in ability to generate a printed version of a Quiz in the Quizzes tool.

If you wish to generate a printed version of a Quiz, you will need instructor (or higher) level access to the course in which the Quiz resides.

Export the D2L Quiz, Open in Respondus software & Print

1. Ensure that you have instructor (or higher) access to the course offering in the Lions SHARE Courses system.
2. Follow the instructions on the Respondus page to access Respondus software.
3. Follow the instructions on the Respondus page to install and configure Respondus software on your computer.
4. Follow the instructions on the Respondus page to Manually Export a Quiz from D2L to Respondus. (Note that there are other methods of retrieving assessments out of a D2L course and into Respondus, but the instructions listed on the webpage for manually exporting are recommended.)
5. Print the assessment once it’s open in the Respondus software, by using the Preview and Publish menu, where you can choose to print or save the assessment as a Microsoft Word document for further editing.

How do I use Replace Strings?

Replace strings are configuration variable names enclosed in curly braces {} that are automatically replaced by the corresponding configuration variable values. For example, if you enter the text {FirstName} into a News Item, when a person views the News Item, they will see their first name.

Refer to the Brightspace Instructor documentation for Replace Strings in Intelligent Agents.

How can I use Respondus software to manage assessments in my course offering?

You can import and export Quizzes, Surveys, Question Library questions, and Self Assessments into your Courses using Respondus software. Refer to the Respondus page for more information.

You may also refer to the documentation for the Courses Import Components tool.

How do I use the Self Assessments tool?

Refer to the Comparison of Courses Assessment Tools: Quizzes, Surveys and Self Assessments.

Refer to the Brightspace documentation for the Self Assessments tool.

What happened to the Smarthinking service?

Smarthinking is a third-party product whose usage was discontinued by the university at the end of the 2018 Fall 2 term.

Refer to the Tutor.com Online Tutoring Information for Faculty for information on the online tutoring service adopted by the university starting with the 2019 Spring 1 term.

How do I use SoftChalk materials in Courses?

SoftChalk is a third-party product, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with SoftChalk. Instead, contact SoftChalk technical support.

Refer to the SoftChalk guide Using SoftChalk with Brightspace by D2L.

Refer to the SoftChalk Frequently Asked Questions for Brightspace by D2L (Desire2Learn).

View the Courses Student FAQ page www.bitly.com/stufaq

Students who have trouble logging into the my.saintleo.edu portal should contact the 24/7/365 Lions SHARE Technical Support by calling 1-866-928-2439.

Students who do not see a course in their list of classes in which they are enrolled should contact the

24/7/365 Lions SHARE Technical Support using the widget located on their Courses My Home page or by calling 1-866-928-2439.

Students who need technical support for Courses course tools should contact the 24/7/365 Lions SHARE Technical Support using the widget located on their Courses My Home page or by calling 1-866-928-2439.

How do I use the Surveys tool?

Refer to the Comparison of Courses Assessment Tools: Quizzes, Surveys and Self Assessments.

Refer to the Brightspace documentation for the Surveys tool.

How can I get the master syllabus for my course?

Faculty teaching a Worldwide Online (OL) course offering should wait until the copy of course content is delivered in the Lions SHARE Courses system. The syllabus for OL classes is typically located inside the course offering, in the Content tool, in a Start Here module.

Adjunct faculty teaching a course where they must develop their own syllabus based on a master syllabus should contact their respective Center Director for a copy of the master syllabus. Center Directors have been provided access to the master syllabi by each of the Colleges. Once you've developed the syllabus, there is a "Attach a Syllabus" tutorial located in the Teaching in Courses faculty development course that will teach you how to post your syllabus inside your Lions SHARE Courses offering.

In some cases, faculty may have access to their respective College's Faculty Community inside the Lions SHARE Courses system, which is where each of the Colleges maintain a record of the master syllabi for their respective Colleges.

Please address questions related to accessing the Faculty Community or master syllabi to your College's respective contact:

• College of Arts & Sciences: Amanda Forrester, Amanda.Forrester@saintleo.edu, 352-588-8602
• College of Business: Brandy Johnson, Brandy.Johnson03@saintleo.edu, 352-588-7240
• College of Education & Social Services: Heather Johnson Heather.Johnson03@saintleo.edu, 352-588-7283

Whom do I contact for help with textbooks or course material?

Please address faculty questions related to textbooks and course material to: faculty.textbooks@saintleo.edu

You can also refer to the Course Material webpage.

Where do I find the most reliable, up-to-date information about textbooks and course material?

Refer to the Course Material webpage.

How do I request a faculty desk copy of a textbook?

Use the Desk Copy Request Form to submit a request for a desk copy to our Textbook Coordinators.

Are there printable guidebooks for Courses?

Printable guides for Courses are available from the Brightspace Community Learning Environment Documentation site.

How do I access training for Courses?

To provide a better faculty development and enrichment experience for all of our Saint Leo University instructors, we have launched a self-paced, online Teaching in Courses faculty enrichment course, in which you can learn how to teach with Courses, earn your Teaching in Courses Essentials, Savvy and Sage certificates, and review tutorials. You can complete your required training at your own pace!

Which level of Courses training am I required to complete?

You are advised to check with your specific department regarding any requirements that your department may have above and beyond the general university training requirement.

Prior to teaching in Courses, Saint Leo University Academic Affairs division requires that all instructors complete the self-paced Essentials module / level in the Teaching in Courses faculty enrichment course.

If you create your own course material / activities for blended or online instruction, we recommend that you continue learning about features of Courses by completing the additional Savvy & Sage levels / modules in the Teaching in Courses faculty enrichment course.

How can I see a record of Courses training that I've completed?

1. Insice the Lions SHARE Courses system, navigate to the Teaching in Courses class, in which all employees are automatically enrolled as students.
2. Click the Awards tool in the navigation menu.
3. If you have earned them, you will see the Essentials, Savvy, or Sage certificates listed there. Click on them to download / print.

Who can I thank for all of these resources?

While most of the documentation, tutorials, & support are publicly available from Brightspace and their partners, the Center for Teaching and Learning Excellence team are the folks who've organized it for you. So if you see Melissa or Darcy, give'em a pat on the back for being awesome. ☚ (-‿-)☚

I am familiar with the terminology in LearningStudio. What are the equivalent tools / vocabulary in Courses?

LEARNINGSTUDIO TOOL / VOCABULARY	COURSES TOOL / VOCABULARY Note: Selected links to documentation are provided for some tools.
Announcements	News (the documentation from Brightspace will refer to it as Announcements)
Author (aka Author mode)	Each item has its own Edit link, usually found in the dropdown action menu next to the item; there is no separate Author mode.
Course Admin	Course Tools
Content Item	Topic (in the Content tool)
Course Home	Course Homepage (contains widgets such as News). Accessible by clicking on the name of the course.
Copy Course Content	Import/Export/Copy Components
Course Enrollments	Classlist
Course List	My Courses (a widget that appears on your My Home page)
Course Scheduler	Manage Dates   Also, each item (eg. Module, Topic, Assignments Folder, Discussion Topic, etc.) has Restriction Date settings that can be adjusted when editing the item using the dropdown action menu next to the item.
Dropbox (Basket)	Assignments (Folder)
Doc Sharing (aka Document Sharing)	Content   In the Content tool, you can share files with learners by uploading them into a Module or Submodule in the Table of Contents.
Email	Classlist > Email   The way of communicating with students via Email is different. See the Essentials > Communicating with Learners submodule within the Teaching in Courses faculty enrichment course
Exams	Quizzes
File Manager	Manage Files
Gradebook	Grades
Groups	Groups
Journal	There is no exact equivalent to LearningStudio’s Journal tool.
Link	Quicklink
Live > Chat	Chat
Live > ClassLive	There is no exact equivalent to LearningStudio’s ClassLive tool.
Path Builder	Release Condition
Threaded Discussion and Topics	Discussions:  Forums and Topics
Threaded Discussion Preferences	Discussions > Settings Additionally, each Discussion Topic can be edited and settings adjusted using the dropdown action menu next to the Topic.
Threaded Discussion > Respond (initial post)	Discussions > Start a New Thread
Threaded Discussion > Respond (reply)	Discussions > Reply to Thread
Modules (aka Units)	Modules and Submodules
Modules / Units in the navigation menu on the left	Modules, Submodules & Topics within the Content tool
User Activity	Class Progress
Webliography	Links

How do I enable Turnitin in my course?

Refer to the recorded video version of the faculty Courses Academy session Enabling and Using Turnitin.

Refer to the Teaching in Courses faculty enrichment course > Essentials topic Configuring an Assignment Submissions Folder.

Refer to the Turnitin Desire2Learn (Brightspace) Integration guide.

You can refer your students to the Student FAQ Turnitin section.

Who can I contact for technical support with Turnitin?

Turnitin is a third-party product that is integrated with the Assignment Submission Folders in your course offering in Courses, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk will only be able to assist you with initial configuration of Turnitin in your course offering's Assignment Submission Folders, and may not be able to assist you with more advanced usage of Turnitin. For advanced support, refer to Turnitin Support Services.

Refer to the recorded video version of the faculty Courses Academy session Enabling and Using Turnitin.

Refer to the Turnitin Desire2Learn (Brightspace) Integration guide.

You can refer your students to the Student FAQ Turnitin section.

How do students and faculty access online tutoring?

Starting in the 2019 Spring 1 term, Saint Leo University partnered with Tutor.com, the world’s largest and highest-rated online tutoring company, to support your students on their academic journey. As an instructor, you play a vital role in your students' educational experience, yet reaching every student at their time of need is a daunting challenge. Tutor.com is here to assist you!

Refer to the Tutor.com Online Tutoring Information for Faculty to learn about online Tutoring Services.

How do I configure and use the WileyPlus materials integrated with my course?

WileyPlus is a third-party product, so the LionsSHARE Technical Support and Saint Leo University Technology Services Help Desk will likely not be able to assist you with items within WileyPlus. Instead, consult the WileyPlus technical support resources below.

Look inside the Content tool inside your course for Instructor Resources and instructions.

Refer to the WileyPlus Instructor Training and Resources.

Contact the WileyPlus Instructor Support Hotline at 1-877-586-0192 for personal 24/7 technical support from WileyPlus experts.

Who is the point of contact for faculty at Saint Leo for WileyPlus issues in courses?

WileyPlus is a third-party product that is integrated into some courses within the LionsSHARE Courses system.

If you experience problems with course publisher systems or materials, such as WileyPlus, please request help from the Learning Design team by using the Request Help with Course link located in the Instructor Resources module inside the Content of your course offering. After you submit a request for help, a member of the Learning Design team will reach out to you as soon as possible to help you.