VTT Frequently Asked Questions

This document was last updated: 7 March 2019

VTT (Video Teaching & Teleconferencing) technology powers VTT courses that provide another learning option for students at Saint Leo University. VTT technology enables the streaming of video, audio and other content (eg. any content from a computer or document camera) over the network. VTT provides opportunities for students and instructors who are geographically dispersed to connect and conference with each other. Similar to a traditional "face-to-face" classroom, instructors and students in a VTT-enabled class can actively participate and collaborate on academic projects in real-time. It is another convenient option for completion of coursework, besides traditional and online options, that Saint Leo University offers to students.

Whom can I talk to if I need help during a VTT class?

1. Call the Saint Leo University Technology Services (UTS) Help Desk at 352-588-8888
2. Say these words: "I need help with a live VTT class in progress" to get priority support

If you need help with hardware or software located in a classroom at one of our education centers, it is recommended that you reach out to your point of contact at that education center before calling the UTS Helpdesk, since education center staff members are more familiar with the specific technology tools installed at that location.

For more information, refer to the University Technology Services (UTS) webpage.

How do I contact my students via announcements, news, discussion and email?

Procedures for communicating with your learners via the News, Discussion, and Classlist tools inside your LionsSHARE Courses system course offering are essential, required skills for all instructors. Review the Teaching in Courses Essentials module in the Teaching in Courses faculty enrichment course.

What is the best way to send email?

Communicating with your learners via the Classlist tool is an essential skill for instructors. Review the Teaching in Courses Essentials module in the Teaching in Courses faculty enrichment course.

How can I manage my Outlook email Inbox efficiently?

A good practice for managing your Outlook email Inbox efficiently is using Inbox Rules. View the Microsoft tutorial for Inbox Rules in Outlook.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

Whom do I contact if my Outlook email is not working correctly?

If you are experiencing problems with your Office365 Outlook email, please contact the Saint Leo Univerity Helpdesk at 352-588-8888.

You may also find answers and tips via these Outlook (Office365) Mail Frequently Asked Questions.

How do I post my syllabus?

Using the Content tool is an Essential skill in the LionsSHARE Courses system.

View the Teaching in Courses faculty enrichment course tutorial: Upload a Syllabus

How do I share documents and files with students?

To share documents, links and other types of content with students in your LionsSHARE Courses system course offering, you will need to use the Content tool. View the Brightspace guides for Creating Course Content.

Where can I view a recorded VTT call?

Refer to the iTeach On-Demand Mediasite library to view recorded VTT calls.

For help accessing a VTT recording, contact the University Technology Services Helpdesk at 352-588-8888 or submit a request at helpdesk.saintleo.edu.

How can I request that my VTT session be recorded?

If you have not yet requested your VTT call, follow the instructions for scheduling a VTT videoconference connection.

If you have already requested your VTT call and need to modify it, contact the University Technology Services Helpdesk at 352-588-8888 or submit a request at helpdesk.saintleo.edu.

How do I schedule a videoconference call / meeting?

VTT Course Instructors

As an instructor of a regularly scheduled class that uses VTT technology, you are not expected to schedule any calls in the system. Instead, you will just need to go to your classroom prior to the start of your class and ensure that devices are ready. Ask your point of contact at your education center how much or how little work you will need to do to "warm up" your classroom prior to your class.

General Staff / Administrators

1. Reserve the physical room equipped with VTT hardware / software with your education center scheduler, or via the AdAstra Schedule system.
2. Schedule the videoconference connection by calling the University Technology Services Helpdesk at 352-588-8888 or by using the UTS Helpdesk > Classroom Technology > Video Conference Request ticket form. Be sure to specify any desired options, such as Recording, or Continuous Presence View versus Voice Activated View.

Where can I find a list of VTT-enabled sites?

The most accurate list of VTT-enabled university sites / locations is available via the UTS Helpdesk > Classroom Technology > Video Conference Request ticket form.

For questions about VTT-enabled sites, contact the University Technology Services Helpdesk at 352-588-8888 or submit a request at helpdesk.saintleo.edu.

What training and enrichment materials do I need in order to teach with VTT?

Refer to the following:

How do I get the training or enrichment for teaching with VTT?

Contact Joseph Paquette with Saint Leo University Worldwide Special Programs at Joseph.Paquette@saintleo.edu or 352-588-8517 to request a training session.

Where can I see video tutorials for the videoconference system?

Access the Polycom Group Series Tutorial playlist, the Polycom HDX Series Tutorial playlist, and the Polycom RealPresence Desktop Tutorial playlist which contain video demonstrations of the basics of using Polycom Group, Polycom Group Series, and Polycom RealPresence Desktop videoconferencing systems.

How do I provide feedback about the VTT instructor training?

Following your training session, use the VTT Training Feedback survey.

How do I get proof of my training completion?

Following your training session, your trainer will email your proof of training completion to your @saintleo.edu email address. If you do not see it in your Inbox 2 business days after your training session, please check your Outlook Junk Mail folder, Clutter folder, or your Spam. For help using your email, refer to the Outlook (Office365) Mail Frequently Asked Questions or call the Saint Leo University Technology Services (UTS) Help Desk at 352-588-8888.

How do I get more training for the LionsSHARE Courses system?

Refer to the LionsSHARE Courses Faculty Frequently Asked Questions page.