Surveys and Feedback
Fast-track the feedback process and get in sync with your customers
When you get on-the-spot customer feedback, you get honest reviews that reflect the customer experience in real-time. Streamline your survey distribution with Bitly.
Loved by big and small brands everywhere
- Collect valuable customer feedback by sending out surveys via SMS messages with short links and including a clear call-to-action.
- Gather more survey responses by customizing and branding your short links so customers easily recognize your brand right away.
- Use trackable short links to learn more about the geographic locations that drive the highest survey response rates.
Get time-sensitive customer feedback with QR Codes
- Grow your brand reputation by soliciting reviews and feedback from your customers in-store with the quick scan of a QR Code.
- Streamline customer feedback at your restaurant or store by printing QR Codes on menus, table signs, or receipts. Then, offer extra rewards or discounts for completing the form.
- Use QR Codes on presentations, webinars, or sales pitches to uncover how audiences feel about your content right after they see it.
Improve the customer experience with analytics
- Access the real-time data behind each click and scan as customer responses roll in to gauge the effectiveness of your survey.
- Discover where you’re receiving the most feedback from geographically and strategically implement changes over time.
- Keep your finger on the pulse of customer happiness by delving into the data and analyzing trends with customizable charts.
Link your marketing with Bitly
Use our URL shortener and QR Code generator to create branded links and QR Codes in seconds, then track every click and scan in Bitly.
URL Shortener
Short links that do more
Customize, share, and track your links — every click tells you more about what your audience wants.
- AI-powered link creation
- Custom domains and back-halves
- URL redirects
- Bulk link shortening
QR Codes
Codes you can edit and track
Dynamic QR Codes for print and packaging — update the destination anytime, no reprint needed.
- Customizable colors, patterns, and logos
- Dynamic QR Codes
- PNG/JPEG/SVG downloads
- Bulk QR Code creation
Analytics
See every click and scan
Real-time performance for every link and code, side by side.
- Geography, referrer, and device tracking
- Cross-channel analytics dashboards
- AI-powered analytics and insights
- Campaign performance and UTMs
See how other businesses use Bitly
