Customer Service
Delight your customers with seamless support and watch satisfaction soar
With a link shortener for customer service requests, QR Codes for access to helpful resources, and analytics to back it up—your team is in good hands with Bitly.
Loved by big and small brands everywhere
- Use branded short links with custom domains for SMS support conversations and build trust while resolving inquiries effectively.
- Give customers the gift of self-service by printing QR Codes on instructions or signage and offering offer tutorials or FAQs with each scan.
- Easily add short links to your chatbot workflows and help customers navigate complex, multistep processes—without having to lift a finger.
- Uncover common pain points or issues customers experience across channels thanks to trackable short links and QR Codes.
Set the bar for customer service with next-level convenience
- Process payments and orders via SMS or chat conversations using secure branded short links for reliable, hassle-free transactions.
- Let customers explore your offerings by printing QR Codes directly on order confirmation receipts sent out with each product shipment.
- Make it easy for customers to book an appointment, update an order, or request live agent support with deep mobile links.
Boost happiness and retention with quality connections
- Send automated short links at the end of every chatbot or live support conversation to collect customer feedback. Then, see how many people are clicking through.
- Drive growth and retention with personalized referral links that incentivize customers to share your brand with friends and family.
- Turn negative customer experiences into positive ones by offering discounts and special incentives through customizable QR Codes.
Link your marketing with Bitly
Use our URL shortener and QR Code generator to create branded links and QR Codes in seconds, then track every click and scan in Bitly.
URL Shortener
Short links that do more
Customize, share, and track your links — every click tells you more about what your audience wants.
- AI-powered link creation
- Custom domains and back-halves
- URL redirects
- Bulk link shortening
QR Codes
Codes you can edit and track
Dynamic QR Codes for print and packaging — update the destination anytime, no reprint needed.
- Customizable colors, patterns, and logos
- Dynamic QR Codes
- PNG/JPEG/SVG downloads
- Bulk QR Code creation
Analytics
See every click and scan
Real-time performance for every link and code, side by side.
- Geography, referrer, and device tracking
- Cross-channel analytics dashboards
- AI-powered analytics and insights
- Campaign performance and UTMs
See how other businesses use Bitly
