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Posts by ben

Ben Kleiman is Sr. Director of Product at Bitly, where he oversees Core Product, Data Products, and Trust & Safety operations protecting billions of monthly interactions. With over 15 years of leadership experience spanning product management and national security, Ben specializes in AI/ML strategy, data-driven decision making, and cross-functional team leadership. He previously served in senior roles at the NSA, including Division Chief for Technology Discovery, Head of Partnerships for Europe & Africa, and Technical Director, managing large-scale technology initiatives and international operations.
Read article: How Does Bitly Support Online Community Engagement?
Customer Experience

How Does Bitly Support Online Community Engagement?

Create deeper community engagement with smarter links.

Read article: How Bitly Can Help You Improve Customer Service Touchpoints
Bitly Products

How Bitly Can Help You Improve Customer Service Touchpoints

Find out how Bitly can help you transform customer service touchpoints.

Read article: The Complete Guide to Post-Stay Hotel Engagement With Bitly
Customer Experience

The Complete Guide to Post-Stay Hotel Engagement With Bitly

Keep hotel guests engaged after checkout using Bitly’s trackable links and QR Codes.

Read article: How QR Codes Improve Customer Service
QR Codes

How QR Codes Improve Customer Service

Discover how QR Codes make customer service faster and easier for everyone.

Read article: How Businesses Use QR Codes With Scheduling Apps for Appointments
QR Codes

How Businesses Use QR Codes With Scheduling Apps for Appointments

Discover how scheduling apps use QR Codes for better customer experiences.

Read article: The Ultimate Guide to Using QR Codes for Loyalty Programs
Customer Experience

The Ultimate Guide to Using QR Codes for Loyalty Programs

Discover how QR codes for loyalty programs can increase customer retention and simplify rewards.

Read article: Why QR Codes Increase Loyalty Program Sign-ups (and How to Begin)
Customer Experience

Why QR Codes Increase Loyalty Program Sign-ups (and How to Begin)

Get the scoop on using QR Codes to increase how many people sign up for your loyalty program.

Read article: How to Create Personalized Loyalty Programs With QR Codes
QR Codes

How to Create Personalized Loyalty Programs With QR Codes

Boost loyalty with personalized QR Code rewards.

Read article: How to Use QR Codes and Short Links for Loyalty Program Engagement
Customer Experience

How to Use QR Codes and Short Links for Loyalty Program Engagement

Find our top tips on using QR Codes and short links for loyalty programs.

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