Shorten your resolution time across customer interactions
- Use branded short links with custom domains for SMS support conversations and build trust while resolving inquiries effectively.
- Give customers the gift of self-service by printing QR Codes on instructions or signage and offering offer tutorials or FAQs with each scan.
- Easily add short links to your chatbot workflows and help customers navigate complex, multistep processes—without having to lift a finger.
- Uncover common pain points or issues customers experience across channels thanks to trackable short links and QR Codes.
Set the bar for customer service with next-level convenience
- Process payments and orders via SMS or chat conversations using secure branded short links for reliable, hassle-free transactions.
- Let customers explore your offerings by printing QR Codes directly on order confirmation receipts sent out with each product shipment.
- Make it easy for customers to book an appointment, update an order, or request live agent support with deep mobile links.
Boost happiness and retention with quality connections
- Send automated short links at the end of every chatbot or live support conversation to collect customer feedback. Then, see how many people are clicking through.
- Drive growth and retention with personalized referral links that incentivize customers to share your brand with friends and family.
- Turn negative customer experiences into positive ones by offering discounts and special incentives through customizable QR Codes.
Empower customers with the Bitly Connections Platform
- Improve customer engagement with personalized communications all from one simple dashboard.
- Equip your team of agents to create branded short links, QR Codes, and landing pages in seconds.
- Tap into the power of the tools you already know and love with Bitly’s 800+ integrations.
Start building powerful connections today
The Bitly Connections Platform
Use our URL shortener, QR Codes, and landing pages to engage your audience and connect them to the right information. Build, edit, and track it all in the Bitly Connections Platform.
URL Shortener 
A comprehensive solution to help make every point of connection between your content and your audience more powerful.
Popular URL Shortening Features
- URL shortening at scale
- AI-generated custom domains
- URL redirects
- Advanced analytics & tracking
QR Codes QR Code solutions for every customer, business and brand experience.
Popular QR Code Features
- Fully customizable QR Codes
- Dynamic QR Codes
- QR Code types & destination options
- Advanced analytics & tracking
Landing Pages Bitly Pages helps you create engaging, mobile-optimized landing pages in minutes.
Popular Landing Page Features
- Custom URLs for social media
- Customizable landing page
- Easy-to-manage links
- Link and landing page tracking
What our customers are saying
When it came to deciding on a platform to use for generating all of our QR Codes, there was a general consensus among the team—of course we should use Bitly! We didn’t even give it a second thought.”
Melody Park
Marketing Lead at Smalls
When customers receive a status update from us, they can click on our encrypted link through the Bitly short link and directly view their order without having to log in, which is a smoother user experience and still keeps their information secure.”
Phil Gergen
Chief Information Officer at Koozie Group
Explore the endless possibilities with Bitly
Customer Experience
Customer Experience
Customer Experience, Digital Marketing
Get closer to your audience
and customers today
Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.
