Shorten your resolution time across customer interactions
- Use branded short links with custom domains for SMS support conversations and build trust while resolving inquiries effectively.
- Give customers the gift of self-service by printing QR Codes on instructions or signage and offering offer tutorials or FAQs with each scan.
- Easily add short links to your chatbot workflows and help customers navigate complex, multistep processes—without having to lift a finger.
- Uncover common pain points or issues customers experience across channels thanks to trackable short links and QR Codes.
Set the bar for customer service with next-level convenience
- Process payments and orders via SMS or chat conversations using secure branded short links for reliable, hassle-free transactions.
- Let customers explore your offerings by printing QR Codes directly on order confirmation receipts sent out with each product shipment.
- Make it easy for customers to book an appointment, update an order, or request live agent support with deep mobile links.
Boost happiness and retention with quality connections
- Send automated short links at the end of every chatbot or live support conversation to collect customer feedback. Then, see how many people are clicking through.
- Drive growth and retention with personalized referral links that incentivize customers to share your brand with friends and family.
- Turn negative customer experiences into positive ones by offering discounts and special incentives through customizable QR Codes.
Empower customers with the Bitly Connections Platform
- Improve customer engagement with personalized communications all from one simple dashboard.
- Equip your team of agents to create branded short links, QR Codes, and landing pages in seconds.
- Tap into the power of the tools you already know and love with Bitly’s 800+ integrations.
Start building powerful connections today
Link your marketing with Bitly
Bitly makes it easy to create, share, and track short links and QR Codes. Find what’s resonating and scale it into bigger reach, more clicks, and more sales.
URL Shortener
Create polished, branded short links for every campaign you run.
- AI-powered link creation
- Custom domains and back-halves
- URL redirects
- Bulk link shortening
QR Codes
Generate dynamic, custom QR Codes you can update anytime.
- Customizable colors, patterns, and logos
- Dynamic QR Codes
- PNG/JPEG/SVG downloads
- Bulk QR Code creation
Analytics
See what's working across your links and QR Codes, simply and clearly.
- Geography, referrer, and device tracking
- Cross-channel analytics dashboards
- AI-powered analytics and insights
- Campaign performance and UTMs
What our customers are saying
When it came to deciding on a platform to use for generating all of our QR Codes, there was a general consensus among the team—of course we should use Bitly! We didn’t even give it a second thought.”
Melody Park
Marketing Lead at Smalls
When customers receive a status update from us, they can click on our encrypted link through the Bitly short link and directly view their order without having to log in, which is a smoother user experience and still keeps their information secure.”
Phil Gergen
Chief Information Officer at Koozie Group
Explore the endless possibilities with Bitly
Customer Experience
Customer Experience
Customer Experience, Digital Marketing
Get closer to your audience
and customers today
Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.
