The information we collect is primarily used to provide the Services, to process and complete any transactions, to respond to inquiries, to personalize and improve the Services, to monitor and analyze usage and trends of the Services, to provide you with related, relevant information, and for any other purpose for which the information was collected. In connection with certain aspects of the Services, we may request, collect and/or display some information about you. We collect the following types of information from our users.
When you create an Account, we will collect personal information from you, such as your name and email address. If you create an Account using your login from another account, such as Facebook or Twitter, we will access and collect the personal information about you that the account provides (which is based on your privacy settings), so that you can create your Account with us. We use your contact information to send you information about our Services. You may unsubscribe from receiving certain types of these messages through your Account settings, although Bitly reserves the right to contact you when we believe it is necessary, such as for administrative and account management purposes.
Note regarding children: We do not knowingly collect personal information from children. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
One feature of the Services is the ability to create shortened uniform resource locators (URLs) of websites (“Bitly Links”). Bitly collects and stores both the original URL and the shortened URL and, if you are logged in to your Account, we will associate that information with your Account. Bitly also collects and stores the time and date on which you shortened the original URL and when you share the Bitly Link, information on the channels through which the Bitly Link was shared.
Bitly collects information about accesses (such as clicks) of every Bitly Link created through the Services. This information includes, but is not limited to: (i) the IP address and physical location of the devices accessing the Bitly Link; (ii) the referring websites or services; (iii) the time and date of each access; and (iv) information about sharing of the Bitly Link on Third Party Services such as Twitter and Facebook. These metrics and analytics are used by Bitly and its partners to improve their websites and services by, for example, providing value-added features.
Some features of the Services allow you to share your content and Bitly Links through your accounts with other companies such as Facebook and Twitter. If you choose to connect Bitly to such Third Party Services, we may collect information related to your use of those Third Party Services, such as authentication tokens that allow us to connect to your Third Party Service accounts or the contact information of your friends (if you choose to connect your friends, followers, or contacts from your account) so that you can contact these people when you use the Services. We may also collect information about how you are using the Services to interact with those connected Third Party Services. Note that Third Party Services may have the ability to restrict the information that is provided to us based on your privacy settings of that account.
The Services are designed to help you share information with others. As a result, much of the information generated through the Services is shared publicly or with third parties.
Much of your activity on and through the Services is public by default. This includes, but is not limited to:
For registered users, some of this information is publicly accessible through a unique URL, which you can make non-public through your Account settings when you are logged in. Removing access to the unique URL does not, however, make this information non-public, and it may still be accessible through other means, such as Bitly’s API services.
Bitly Links and the general use of the Services may be shared in anonymized and/or aggregated form (in other words, non-personally identifiable) with our customers and business partners, like with the owners of the URLs that are shared through the Services. This information enables them to do things like better understand how people use their products and services and other products and services, to learn about the interests their users have and how our Services interoperate with their services, to do product development, marketing optimization and research, and to improve the relevancy of any online advertisements or marketing that is displayed through their services (or to tailor it to your interests).
Please also remember that if you choose to provide information about you using certain features of the Services, then that information is governed by the privacy settings of those particular features and may be publicly available to others.
While we collect and store IP address information, that information is not shared publicly. We do at times, however, share IP address information with our partners, service providers and other companies with whom we conduct business. In most cases, when we share your IP address with other third parties, we will use a cryptographic hash of the IP address, which cannot feasibly be reversed into the actual IP addresses themselves or linked to you individually.
When creating a Bitly Link, you can share that Bitly Link through Third Party Services. Any information that you elect to distribute through Third Party Services is provided to them and may then become accessible to users of those services. You can also access other Third Party Services through the Services, for example by clicking on links in the Statistics page for a Bitly Link. We recommend that you review the terms of services and privacy policies of such Third Party Services that you access through the Services, since Bitly does not control and is not responsible for the privacy practices of these Third Party Services.
User profile information including your username, Twitter handle and Facebook account name (to the extent you have linked your Account with those services), and other information you enter may be displayed to other users to facilitate user interaction within the Services. Users’ email addresses will not be directly revealed to other users by Bitly.
We may employ and contract with people and other entities to perform certain tasks on our behalf and under our direction (our “Service Providers”). We may need to share information about you with our Service Providers in order to provide products or services to you. Unless we tell you differently, our Service Providers do not have any right to use the information we share with them beyond what is necessary to assist us.
We may transfer and/or provide information about our users in connection with an acquisition, sale of company assets, or other situation where user information would be transferred as one of our business assets. In such a case, the acquirer of Bitly may continue to use your information as set forth in this policy.
Bitly also reserves the right to access, read, preserve, and disclose any information as it reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Bitly, its users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
We will share information about you when you instruct us to do so, such as when you share Bitly Links or content with others through the Services or if we notify you that the information you provide will be shared in a particular manner and you provide such information (like sharing/posting it with a Third Party Service).
Your Account information is protected by a password for your privacy and security. You can prevent unauthorized access to your account by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
Bitly endeavors to protect the information it collects about its users using industry-standard security processes and controls, however, despite these efforts, no security measure is perfect or impenetrable and Bitly does not guarantee or warrant that such measures will prevent unauthorized access to the information about you that is stored by Bitly. In the event we experience a breach of security, we will promptly notify you if your personal information has been compromised, in accordance with applicable law.
You don’t need an account to create Bitly Links and you can use many of the features of the Services without registering, thereby limiting the type of information that is collected about you individually.
If you are a registered user, you can access information associated with your Account by logging into the Site. This information includes a history of the URLs you have shortened, and access to the metrics pages for those URLs. You can deactivate your Account at any time through your Account settings page. If you deactivate your Account, you will no longer be able to access or use the Services.
Please note that in the interest of ensuring that existing Bitly Links continue to function for all of our users, the Bitly Links that you have created and shared cannot be deleted or disabled (even if your Account is deactivated), and any shortening and sharing activity that has already occurred on your Account also cannot be deleted (but your user history can be set to private from within your Account settings). If you have concerns about any unauthorized usage of your Account, please contact us at firstname.lastname@example.org and we will disable future shortening activity on your Account.
If you are not a registered user, you can access the metrics pages for your Bitly Links by adding the “+” symbol to the end of the URL.
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to: email@example.com. We will make every effort to resolve your concerns.