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Posts by ben

Ben Kleiman is Sr. Director of Product at Bitly, where he oversees Core Product, Data Products, and Trust & Safety operations protecting billions of monthly interactions. With over 15 years of leadership experience spanning product management and national security, Ben specializes in AI/ML strategy, data-driven decision making, and cross-functional team leadership. He previously served in senior roles at the NSA, including Division Chief for Technology Discovery, Head of Partnerships for Europe & Africa, and Technical Director, managing large-scale technology initiatives and international operations.
Read article: The Ultimate Guide to Using QR Codes for Loyalty Programs
Customer Experience

The Ultimate Guide to Using QR Codes for Loyalty Programs

Discover how QR codes for loyalty programs can increase customer retention and simplify rewards.

Read article: Why QR Codes Increase Loyalty Program Sign-ups (and How to Begin)
Customer Experience

Why QR Codes Increase Loyalty Program Sign-ups (and How to Begin)

Get the scoop on using QR Codes to increase how many people sign up for your loyalty program.

Read article: How to Create Personalized Loyalty Programs With QR Codes
QR Codes

How to Create Personalized Loyalty Programs With QR Codes

Boost loyalty with personalized QR Code rewards.

Read article: How to Use QR Codes and Short Links for Loyalty Program Engagement
Customer Experience

How to Use QR Codes and Short Links for Loyalty Program Engagement

Find our top tips on using QR Codes and short links for loyalty programs.

Read article: How Home Improvement Stores Can Use QR Codes to Engage Shoppers
QR Codes

How Home Improvement Stores Can Use QR Codes to Engage Shoppers

Transform home improvement stores with QR Codes for better shopper engagement.

Read article: Common Hotel Reservation Problems and How to Fix Them
Customer Experience

Common Hotel Reservation Problems and How to Fix Them

Solve hotel reservation problems with these solutions for smoother bookings.

Read article: How to Improve the Hospitality Experience in 2025
Customer Experience

How to Improve the Hospitality Experience in 2025

Master the important aspects of the hospitality experience for greater customer satisfaction.

Read article: How to Understand and Improve Guest Experience
Customer Experience

How to Understand and Improve Guest Experience

Master the art of creating exceptional guest experiences with our guide.

Read article: Hospitality Technology: Tips and Tools for Better Guest Experiences
Customer Experience

Hospitality Technology: Tips and Tools for Better Guest Experiences

Discover tech solutions that make hospitality better for guests and staff.

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