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  • Products
    • URL ShortenerCustomize, share, and track links
    • QR CodesDynamic solutions to fit every business need
    • Link-in-bioCurate and track links for social media profiles
    • AnalyticsA central place to track and analyze the performance of all short links and QR Codes
    • 2D BarcodesAdd a Global Trade Item Number (GTIN) to QR Codes designed for packaging
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Posts by Luke Reynebeau

Luke Reynebeau is the VP of Customer and Retention Marketing at Bitly, where he leads the Product Marketing, Customer Marketing, and Lifecycle Marketing teams. In his role, Luke helps shape how Bitly communicates its value, builds meaningful connections with customers, and creates experiences that inspire long-term loyalty. He has built his career growing and scaling SaaS companies, with experience both working in-house and consulting with startups to help them find focus, momentum, and growth. Luke brings together storytelling, strategy, and data to drive impact while fostering a culture of creativity and collaboration. Outside of Bitly, he’s curious about the ways technology influences communication, enjoys exploring new ideas in marketing and leadership, and is always looking for fresh perspectives on how people and products connect.
Read article: How To Create a Top-Tier Customer Service Strategy
Customer Experience

How To Create a Top-Tier Customer Service Strategy

Craft a top-tier customer service strategy to delight and retain customers.

Read article: Top 10 CX Metrics To Measure (+ Examples)
Customer Experience

Top 10 CX Metrics To Measure (+ Examples)

Learn essential CX metrics to enhance your service quality.

Read article: 10 Must-Attend Customer Experience Conferences
Customer Experience

10 Must-Attend Customer Experience Conferences

Network and learn with the best at top customer experience conferences!

Read article: How to Build the Ultimate Holiday Customer Service Strategy
Customer Experience

How to Build the Ultimate Holiday Customer Service Strategy

Master holiday customer service to elevate satisfaction and sales.

Read article: How To Recognize Customer Service Touchpoints (With Examples)
Customer Experience

How To Recognize Customer Service Touchpoints (With Examples)

Identify & enhance your customer service touchpoints for better engagement.

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