Customer Experience

Read article: Your Guide to Tracking Customer Support KPIs
Customer Experience

Your Guide to Tracking Customer Support KPIs

According to consumer behavior research, trust plays a big role in a brand’s ability to convert prospects into loyal customers. Consumers come to trust (or not trust) brands by sifting…

Read article: Everything You Need to Know To Build The Best Customer Experience
Customer Experience

Everything You Need to Know To Build The Best Customer Experience

Technology is in our favor these days, marketers. There’s a seemingly endless number of ways to create experiences that delight. Consumers can now order their morning cup of Starbucks coffee through…

Read article: Customer Service: Listening, Personalizing & Delivering The Ultimate Experience
Customer Experience

Customer Service: Listening, Personalizing & Delivering The Ultimate Experience

It’s a great time to be a consumer. We can reach brands practically whenever and wherever we are. We can ask for help with just a 140-character tweet. We can…

Read article: Customer Experience & the Link Management Platform
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Customer Experience & the Link Management Platform

Every customer touchpoint has a link. No matter the device, platform, or channel, there’s a link connecting customers from Point A to Point B. If you can create, measure, and…

Read article: How to Build a Patient-Centric Marketing Strategy
Customer Experience

How to Build a Patient-Centric Marketing Strategy

In today’s digital age, where seamless, personalized experiences are the norm, healthcare is often left looking unintuitive and inaccessible. That’s why a growing number of healthcare marketers are turning to…