What started as a coin toss over the last serving of Crawfish Étouffée on the Pacific Crest Trail became the foundation for a thriving food business.
In 2022, Sarah and Brett Bowlin set out to hike the 2,650-mile Pacific Crest Trail. To prepare for the five-month adventure, they spent countless hours researching, prepping, and freeze-drying 200 meals to fuel their journey. Once on their trek, they tested all of their homemade recipes—from hearty chilis to Cajun-inspired dishes.
One meal stood out: Crawfish Étouffée. It was the one dish the couple never tired of, becoming such a favorite that they often flipped a coin to decide who got the single serving in their supply.
That experience sparked the idea for Bowl & Kettle—a brand dedicated to creating freeze-dried meals that go beyond basic sustenance. Their goal: provide delicious, home-style recipes made with high-quality, locally sourced ingredients for outdoor enthusiasts just like them.
After the hike, the Bowlins returned to Austin, Texas, and spent 18 months perfecting recipes, sourcing whole ingredients, and building their small business from the ground up. When Bowl & Kettle officially launched in March 2024, demand quickly outpaced their expectations.
Growing with Bitly QR Codes as a key ingredient
As a bootstrapped startup, Bowl & Kettle faced a familiar challenge: How do you build meaningful customer relationships on a shoestring budget? Sarah and Brett needed smart, efficient ways to drive repeat purchases, gather feedback, and convert social media followers into customers—all without expensive marketing tools eating into their slim margins.
That’s where Bitly QR Codes became a key ingredient for success. The platform’s flexibility and free plan made it easy for the couple to get started immediately. Within days, they found creative ways to weave Bitly QR Codes and Pages into every touchpoint of the Bowl & Kettle customer experience:
- Thank-you postcards that drive loyalty: Every presale order includes a branded postcard featuring a Bitly QR Code. When customers scan, they unlock exclusive offers and stay connected with Bowl & Kettle long after that first purchase arrives.
- Instagram to website conversion: Bowl & Kettle created a mobile-optimized Bitly Page linked in their Instagram bio, making it seamless for followers to discover products and place orders without getting lost in a complicated checkout process.
- Customer feedback at scale: Sarah’s background in user research sparked an idea—why not use Bitly QR Codes to gather customer insights? Now surveys linked through QR Codes give the brand valuable data to shape new products and improve the customer experience.
“Bitly is a key ingredient to our business. We’ve been really impressed with what all we can do on just the free plan. It’s helping us grow smarter without adding high costs while we’re just starting out.”
Scaling success, one scan at a time
Since launching in March 2024, Bowl & Kettle’s growth has been remarkable—they’ve added freeze dryers, moved into a dedicated commercial kitchen, and grew their team to seven employees. Throughout this rapid expansion, Bitly QR Codes have been essential to their customer strategy:
- Building lasting relationships through personalized thank-you postcards that turn one-time buyers into repeat customers
- Converting social media buzz by seamlessly guiding Instagram followers to purchase-ready product pages
- Making data-driven decisions with customer feedback that shapes new products adventurers actually want
The results speak for themselves: a thriving community of outdoor enthusiasts who not only love Bowl & Kettle’s meals but actively recommend them to fellow adventurers.
From trail to space: big dreams powered by smart connections
Bowl & Kettle’s ambitions extend far beyond trail food. As proud members of 1% for the Planet, they donate a portion of sales to protect the wild spaces that inspire their products. While focused on scaling their commercial kitchen and expanding their product line, the couple harbors a moonshot dream: becoming meal partners for explorers venturing beyond Earth.
“Our tagline is ‘Elevated food for the outer spaces,'” Brett explains. “Whether that means a long weekend backpacking trip or one day venturing into space, we want to fuel adventures of all kinds.”
With Bitly QR Codes connecting them to customers at every touchpoint, Bowl & Kettle proves that small brands can think big, grow fast, and make every customer interaction—on or off the trail—an experience worth savoring.
Ready to grow your small business smarter? Get started with Bitly for free and discover how QR Codes and landing pages can create seamless customer experiences that drive real results.
