More than a link shortener
Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.
Posts by Luke Reynebeau
Luke is Bitly's Senior Director of Customer Marketing. Passionate about building a strong customer experience across marketing platforms and channels, his expertise is in developing customer retention and satisfaction strategies. As a leading advocate of the Bitly brand, Luke's understanding of the customer journey is evident in our continuous efforts to build customer-first products.
You can connect with Luke on LinkedIn and also find him hosting our educational webinars and virtual events.
Customer Experience
What Is Customer Order Management, and Why Is It Important?
Optimize order management to streamline fulfillment and improve customer experience.
Mobile Marketing
Connections Strategy Spotlight: Conversational Commerce
Conversational commerce meets customers where they are, combining real-time messaging with convenience and personalization. Learn more!
Customer Experience
6 Successful Post-Purchase Text Sequences for Ecommerce
Maximize repeat sales with post-purchase text sequences.
Customer Experience
8 of the Best Post-Purchase Email Sequences for Clothing Brands
Build loyalty with post-purchase emails for clothing brands.
Customer Experience
How Does Patient-Centric Marketing Work?
Focus on patient needs with patient-centric marketing to improve satisfaction and loyalty.
Customer Experience
How Does KPI Tracking Improve Customer Service? (+ 10 KPIs To Track)
Track customer service KPIs to enhance performance and improve customer satisfaction.
Customer Experience
Shipping Notifications: Transforming Customer Experience With Real-Time Updates
Discover why shipping notifications matter and how to ensure they improve the customer experience.
Customer Experience
Tips for Using Bitly for Better Virtual Customer Service
Figure out how you should be using virtual customer communications.
Customer Experience
How to Use Order Confirmation Emails to Build Trust and Loyalty
Learn best practices and tips for effective order confirmation emails.
