More than a link shortener
Knowing how your clicks and scans are performing should be as easy as making them. Track, analyze, and optimize all your connections in one place.
Customer Experience
Customer Experience
Top 10 CX Metrics To Measure (+ Examples)
Learn essential CX metrics to enhance your service quality.
Customer Experience
10 Must-Attend Customer Experience Conferences
Network and learn with the best at top customer experience conferences!
Customer Experience
How to Build the Ultimate Holiday Customer Service Strategy
Master holiday customer service to elevate satisfaction and sales.
Customer Experience
How To Recognize Customer Service Touchpoints (With Examples)
Identify & enhance your customer service touchpoints for better engagement.
Branding
Unwrapping 2021: Bitly’s Product Highlights
In 2021, Bitly grew to become more than just a link management tool, with additional features and products that empower brands and businesses to engage with their customers. Throughout 2021,…
Customer Experience
Apple Kills Open Rate Metrics – Focus on Link Analytics Instead
Apple has positioned itself at the forefront of consumer privacy over the years. The company can always be relied upon to deploy new tweaks and improvements with data protection in…
Customer Experience
Simplifying Your Bitly Experience: Filtering and Settings
Bitly brings the power and simplicity of links to your fingertips. With a tap or click of a link, you can connect your audience to a universe of content. When…
Digital Marketing
How to Better Serve Customers in a Digital-First Landscape
Learn how to adapt a “customer first” mindset to win new business even in a challenging economy.
Customer Experience
Why Tesla’s Eyebrow-Raising Customer Service Technique Makes Sense
“Get me your manager.” The four words that elicit a collective shudder from customer service reps everywhere. Customer service teams try very hard to please and placate customers; to contain…
